Reviews (7,156)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

Edited March 4, 2022

Great app! Easy to use. Tried many reviews apps-This by far is the best. Amazing customer support (especially Nick) that is available 24/7.

Chef's Boozy Bites
United States
Over 3 years using the app
June 4, 2021

Anne in customer service was incredibly helpful and generous with her time. She followed up with me directly to provide additional information she did not have access to at the time of our live chat. Great service and very much appreciated!

TOP The Organic Project
United States
Over 3 years using the app
Yotpo replied June 6, 2021

Thank you for leaving a review. We're happy Anne was able to help you with and get you up and running.

July 17, 2022

Excellent customer support, very prompt and accurate and helpful. Needed to know how to add the logo and the pricing plan and got all the details accurately.

pisarto.com
India
Over 3 years using the app
Edited January 11, 2024

Arven S. had great knowledge and very helpful for all the questions I had. Very patient and informative.

Aphineal
United States
Over 3 years using the app
June 24, 2021

The customer experience with this app is wonderful! Junalou from their support team has been so helpful with answering my questions quickly and accurately. It is clear that they care about their customers and providing the best service possible.

Chapul Cricket Protein
United States
Over 3 years using the app
Edited November 13, 2024

I was probably the most annoying customer ever and needed the Yotpo team to make adjustments to my Shopify theme. They were patient and made things appear exactly as I needed to.

SWAIR
United States
Over 3 years using the app
May 22, 2021

The app is great and custom support is the best ! I just had an issue to configurate the reviews on my website and Radly immediatly answered me and solve the problem. Added to that he was very nice, patient and si helpful ! Thank you very much, I definitely recommand this app !

MotlerHops
France
Over 3 years using the app
September 13, 2021

Jo is super helpful in helping me installe the app to a new theme, same as other 2-3 Yotpo customer service staffs that I asked help for. I'm very nice and instructed me to work out a solution to my question.

AIMAMA
United States
Over 3 years using the app
Edited August 4, 2022

The app itself is so-so and too expensive. But I received great customer support from Rehnant who helped me immensely.

Hipstik Legwear
United States
Over 3 years using the app
August 16, 2023

Stephanie did a great job for us, and kept us informed throughout the process migrating a review to the correct product page. Highly recommend Yotpo and Shopify!

Audio Art Cable USA
United States
Over 3 years using the app