Reviews (6,910)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets, which have led to increased customer engagement and sales. Its seamless Shopify integration, social sharing, and robust analytics are also valued. The customer support is often described as efficient and helpful. Merchants also benefit from the app's ability to send review requests to new customers and its support for multiple languages.
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I found the help chat window very useful, quick reply! 5Star for the guy who helped me resolve my issue!
Jo Lorenz was the best, he help me with no problem! all my issues were solved within 3 mins. Love yotpo!!!
Thanks for leaving a review! We'll pass on your kind words to Jo Lorenz.
Amazing customer service. Fast and responsive, and actually gets things done! Rhenant was incredible!
The customer service agent Ronel R is very helpful! The issue was solved with no problem. The app works
James was a huge help! Very patient and was able to fix my issue on the spot during the live chat. He also sent me some reading materials while I was waiting for him to take care of the background coding.
The app itself is a great product. The support is even better. thanks for all the fast and easy support! The chat support was able to quickly solve all my issues with integration.
This is a great app! Easy installation and big benefits!
Warly S., a Yotpo customer service agent, was a tremendous help and installed the new Reviews Widget 3.0 on our website for me. Also, stayed on the Chat to resolve a few other requests and quickly answered my many questions. I look forward to trying out the new widget & getting more 5 star customer reviews!
YOTPO is a fantastic APP, It allows you to create great Customer retention even after the sale with automated Review requests that can include a discount as an incentive for the customer. It's seamless and easy to use with from what we can see great results. Customer Service from them is also On Point and Ed + Manny are both a great help. I can strongly recommend YOTPO
Updated 15.10.23
Ruzsel J in support was outstanding. I wanted to upgrade my YOTPO widgets from V2.0 to V 3.0. I explained all my issues and current state of play. Ruzsel was quick to upgrade everything and fix a couple of bugs with format etc. A true credit to your organisation and once again your support is 5 Star! Thanks so much
Updated 26th April 2023:
My new theme update caused a conflict with some of the YOTPO code, which meant that the YOTPO review badge and product images within the carousel did not display correctly. I lodged a support ticket and Nicole was super helpful and was able to identify the issue swiftly, providing a great explanation as to the root cause and updating my code with some script to fix the issue. Another 5 Stars for great support!
Really easy to install and set-up so far. I have the star rating icon showing on my cart prompt, set-up an SEO page and automatic review collections enabled within 2 hours. I had one small query, so I emailed support. I was amazed at how quickly my question was answered. Diane provided excellent customer service. Look forward to collecting many more reviews.