Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

December 7, 2023

The app was working great for the last 2 years but recently the reviews widget is on my website twice and I am unsure how to get it off and it had incorrect reviews for one of my products. I contacted customer support and I am still waiting for a response. I went on the chat and it had me holding on for eternity (45 mins) and no one helped me. The only issue I have is the time I have to wait to hear back.

Kennedi’s Essentials
United States
About 4 years using the app
Yotpo replied December 20, 2023

Thanks for your feedback, we really appreciate it.

Edited November 5, 2024

Deze keer hulp gekregen van Wendy! Zij is even vriendelijk en snel terwijl ik zelf geblunderd had, ook nu weer een dikke 10 op 10 !

zokkn.be
Belgium
About 4 years using the app
February 6, 2021

Excellent customer service. I haven't compared their features with other companies but it does the job.

Black Seed Oil Lab Verified Purity & Potency Full Transparency & Traceability Single Origin Farm
United States
About 4 years using the app
Yotpo replied February 10, 2021

Thank you for your feedback!

February 26, 2020

Very good customer support, very quick to help! And Jo was very helpful, thank you so much! And it's really helpful for the new customers that visit our store.

Hola Darling
Portugal
About 4 years using the app
December 27, 2020

Thank you so much to MaryAnn for her help and efficient support. Jumped in and fixed our page display issue in a couple of minutes. Great work.

Sociale Revolution
United States
About 4 years using the app
Yotpo replied December 27, 2020

Thank you for leaving a review. We'll be sure to pass your kind words to MaryAnn!

December 13, 2022

best buy i love this swasth millets combo pack of 5 little kodo barnyard foxtial and proso and browntop millets are very good and unpolished

swasthmart
India
About 4 years using the app
Yotpo replied January 23, 2023

We appreciate your feedback, thank you!

July 19, 2021

This is a fantastic app that does what my online store needs. Its very functional and easy to use. The team on the back end made things seamless for me to install and optimize. Highly recommend.

Shooting Accessories & Supplies
United States
About 4 years using the app
February 22, 2016

Yotpo is fantastic. The automated follow-up emails for reviews is something we couldn't live without. Curation and publishing reviews is simple, and they continue to develop feature that put them far beyond other Review apps. I can't wait to test out the new user-generated photos content.

Victor Axe
United States
About 4 years using the app
July 12, 2022

I use this app to collect reviews and be able to communicate with Customers who tell their problem when leaving a review and I then get a chance to correct the problem if at all possible. Great product!

Aviator Sunglasses
United States
About 4 years using the app
October 23, 2022

This app is the best, it helps me to receive feedback from my customers, and in case of any problem with an order, it gives me the opportunity to correct the problem and retain my customers. Customer service is top notch, today I needed help inserting a code into my Shopify store, and Doner did it for me in seconds. It is a great tool to receive feedback, build customer loyalty and increase sales.

LaSierra Jewelry
Colombia
About 4 years using the app