Reviews (7,157)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.
Refine
-
By rating
Arven from your support team has been great in helping with any issues experienced in the last couple days. I've thrown a few things his way and has helped us out on each item.
Thanks!
If you don't pay a lot which I don't because I use the FREE version don't expect much. At least I have moderation. But it's December and no reviews are showing on my website since October !! Boo hoo. I hope you fix this soon.
Thank you for reaching out to us. Firstly, we'd like to apologize for any inconvenience. Our customer support representative has already contacted you and has resolved the issue. We are always trying to improve our product, so please know that your feedback is extremely important to us. Feel free to reach out to us at any time if you're experiencing any lingering issues.
Great App! We've been using it for a few years, and it's just awesome! The customer service is always helpful. Highly professional services!
Great app, just quite expensive! Don't bother asking about the higher level plans as most small businesses won't be able to afford them but their free plan is pretty good and their platform is quite easy to use! Support is exceptional
this is a great app - it has boosted our reviews HUGELY!! lovely customer service too, always quick to resolve any issues.
Fantastic support by the team. Quick and reliable and went out of their way to help. would highly recommend.
Kenneth John M from tech support was helpful with some questions and helped me fix some stuff!
i really love the app because clients feel comfortable reading verified buyer reviews!
The customer service is always so great! Thanks James for helping me today! I was a little bit afraid of integrating the app myself and i wrote to Yotpo for help. Yulia took care of me and resolved all my problems beyond my expectations!! I am very very happy with the customer service! The app is now well integrated to my website and i feel suported if i have other questions. Thanks a lot!!!
Love this app. I messed up the code by mistake and was able to chat with one of the staff members Jo Lorenz and he fixed it for me. Very happy.
This app makes collecting reviews from customers more efficient and the widgets to display the reviews are pretty slick and professional looking. Really improves the appearance of your site and customer experience. Best of all, customer support is awesome. Gimbert and Anne were really able to work with me to customize the widget and troubleshoot.
Edit - Re: Additional Review:
Yotpo continues to give excellent customer service. Reymon was quick to help me address errors with importing reviews in a snap. We quickly identified the cause of the errors, identified the reviews that uploaded with errors and fixed the issue. Much appreciation.
Wendlye was great with helping to disable legacy widgets!