Reviews (7,105)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

Edited October 15, 2023

Updated 15.10.23
Ruzsel J in support was outstanding. I wanted to upgrade my YOTPO widgets from V2.0 to V 3.0. I explained all my issues and current state of play. Ruzsel was quick to upgrade everything and fix a couple of bugs with format etc. A true credit to your organisation and once again your support is 5 Star! Thanks so much

Updated 26th April 2023:
My new theme update caused a conflict with some of the YOTPO code, which meant that the YOTPO review badge and product images within the carousel did not display correctly. I lodged a support ticket and Nicole was super helpful and was able to identify the issue swiftly, providing a great explanation as to the root cause and updating my code with some script to fix the issue. Another 5 Stars for great support!

Really easy to install and set-up so far. I have the star rating icon showing on my cart prompt, set-up an SEO page and automatic review collections enabled within 2 hours. I had one small query, so I emailed support. I was amazed at how quickly my question was answered. Diane provided excellent customer service. Look forward to collecting many more reviews.

Buster McGee
Australia
Over 3 years using the app
May 31, 2021

Orly provided great customer support! I often don't need to ask questions as I find the app very easy to use - but I needed some help this time and it was super easy and quick!

Cherry Tree Lane Toys
Canada
Over 3 years using the app
Yotpo replied June 1, 2021

Thank you for your review, we really appreciate it.

May 17, 2020

Gathers up customer comments and let's us show them easily to visitors. easily configurable Goods job!

Nutshell
New Zealand
Over 3 years using the app
January 20, 2014

This app is incredible! It was very easy to install and has integrated well with our site's design. As soon as it sent out emails for our previous orders, we immediately started receiving raving reviews, and more importantly reminded some dissatisfied customers to contact us. This allowed us to woo them with our wonderful customer service! Overall, great app, especially for it being free!

SoulMakes
United States
Over 3 years using the app
November 26, 2014

Great support ! And reviews by customers are alerted. Keep up the good work!

skinVeau
Singapore
Over 3 years using the app
November 11, 2014

Great review app. The interface is quite nice as you can customize everything you need to from the dashboard alone. Support was fast and quick and the integration with the Shopify platform is a lot cleaner than some of the other apps I've used.

Bottom line, its the best review app on Shopify at the moment by far.

Go-Clair
South Korea
Over 3 years using the app
Edited December 11, 2023

The app works well although it is pricey. They are the best way to collect reviews that I have found. They have a great support staff, Daniel helped me out so quickly when I updated themes to Shopify 2.0 and needed reviews put on the collection pages. I do wish they would allow dynamic discount codes for review requests.

Alterre
United States
Over 3 years using the app
December 2, 2022

This app has provided the social proof I need to get sales and grow my brand. James recently helped me with a couple issues while I was switching themes. Highly recommended for small businesses.

RambleTree
United States
Over 3 years using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

June 4, 2013

Yotpo is a review magnet! It is unbelievable the % of customers that turn into reviewers. They have a great interface that directly emails your customers and easily allows them to publish reviews without leaving email.

Also they keep coming out with new features, and its even easier to make it look integrated with your site.

Very well done and you can't beat the price!

The Sasquatch Soap Co.
United States
Over 3 years using the app
April 10, 2023

Warly S., a Yotpo customer service agent, was a tremendous help and installed the new Reviews Widget 3.0 on our website for me. Also, stayed on the Chat to resolve a few other requests and quickly answered my many questions. I look forward to trying out the new widget & getting more 5 star customer reviews!

Masami
United States
Over 3 years using the app