Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

March 12, 2024

Joian Z helped me out with an issue we had, really quick and efficient. Massive thanks!!

Sprayway
United Kingdom
Over 3 years using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

Edited December 26, 2023

Ruzsel John N replied and resolved my issue very quickly...on Boxing Day! Excellent, prompt and courteous service. Much appreciated Ruzsel!

JUUK
Hong Kong SAR
About 4 years using the app
Edited September 14, 2022

The product is decent, but if you need support, they will jack your site up. They worked on my site yesterday and broke a bunch of stuff, now nobody is responding. Do not waste you time on these guys, it is only good until you need support, then you are screwed! WASTE OF MONEY!!!

Motool Inc
United States
About 4 years using the app
Yotpo replied October 6, 2019

Hey, Jaillene from the Reviews team here 👋

Thank you for your feedback, and we apologize for the inconvenience. We never make adjustments on the backend without your consent.
Our records show that our support team was able to assist and that your team was also able to make some adjustments on the admin side of your site. If you're still experiencing any issues, please feel free to reach out to us.

June 11, 2015

If you need automated reviews, this is your product. Yotpo makes the followup to a sale easy.

ACE Hackware
United States
About 4 years using the app
November 8, 2022

I contacted support and was pleased they were able to advise me on why images hadn't shown up yet. Thanks to Kenneth John M for the patience.

Poca Designs
Australia
About 4 years using the app
May 16, 2021

Anne was super helpful with all of my questions. She was understanding that I am a small business owner and still directed me to a helpful source so I could fix the problem I was having. She was awesome! Thank you.

VioletBox Jewelry
United States
About 4 years using the app
Edited October 12, 2022

They are awesome in fixing and modifying it for us. Kenneth John M is an awesome guy and he fixed some of the modifications we requested.

Hunt Parts | Auto Parts Online Store
Canada
About 4 years using the app
April 7, 2022

Great service every time! Thanks for all your help moving my reviews to my new website fast and pain free.

iLash Flavor
United States
About 4 years using the app
March 25, 2022

Quick and fantastic customer support, my customer service rep Ronel R provided me with the perfect solution in minutes.

Keto-BEAM
United States
About 4 years using the app
April 13, 2021

The app is good, but it's made great when you know there's a team behind it willing and able to help. This makes all the difference. Thanks guys.

Apothecary7
United Kingdom
About 4 years using the app