Reviews (7,049)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

November 5, 2018

Fantastic customer service. A special mention to Hermes who dealt with my query and provided a solution.

Thank you!

Day2
United Kingdom
Almost 4 years using the app
October 28, 2021

Ed was extremely patient and helpful in setting up our widget. I had multiple issues that he was kind enough to walk me through step by step.

QCollar Canada
Canada
Almost 4 years using the app
December 14, 2016

Great app, I use the free versions and have had good results. It is easy and does the review work for me. I love that it can run itself, I just have to sit back and watch the reviews come in!

Loving Essential Oils
United States
Almost 4 years using the app
June 17, 2021

Services are quick ! Thanks Eunice for assisting me well it helped me a lot to write code for review widget.

EPIC NEGOCIANTS Wine- A lifetime of shared discovery
Australia
Almost 4 years using the app
November 4, 2020

Great App, very intuitive design, and simple self-service set up.
The support team is friendly and replies fast!

Sterre Rose Beauty
Netherlands
Over 3 years using the app
Yotpo replied November 25, 2020

Thank you so much for leaving a review. Glad to hear the installation went smoothly and you're up and running!

Edited March 4, 2022

Great app! Easy to use. Tried many reviews apps-This by far is the best. Amazing customer support (especially Nick) that is available 24/7.

Chef's Boozy Bites
United States
Over 3 years using the app
June 4, 2021

Anne in customer service was incredibly helpful and generous with her time. She followed up with me directly to provide additional information she did not have access to at the time of our live chat. Great service and very much appreciated!

TOP The Organic Project
United States
Over 3 years using the app
Yotpo replied June 6, 2021

Thank you for leaving a review. We're happy Anne was able to help you with and get you up and running.

August 16, 2023

Stephanie did a great job for us, and kept us informed throughout the process migrating a review to the correct product page. Highly recommend Yotpo and Shopify!

Audio Art Cable USA
United States
Over 3 years using the app
July 17, 2022

Excellent customer support, very prompt and accurate and helpful. Needed to know how to add the logo and the pricing plan and got all the details accurately.

pisarto.com
India
Over 3 years using the app
Edited January 11, 2024

Arven S. had great knowledge and very helpful for all the questions I had. Very patient and informative.

Aphineal
United States
Over 3 years using the app