Reviews (7,105)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

Edited April 11, 2023

This app is the best and the customer service is 10/10! Thank you Warly S for going above and beyond!

the snuggit company
Canada
Over 3 years using the app
Yotpo replied October 28, 2019

We are so so happy to hear it! Thank you so much for taking the time to write a review, we love hearing that our support team was able to help out.

September 9, 2018

As we're just starting out it's crucial to have reviews sorted out for the store..

Yonathan was super helpful as we had a few issues with emails being sent out at the beginning, but it all worked out well and he was super fast and reliable with supporting us.

We're currently using the free plan which works out well for now but will probably go to a paid plan later!

The Wahi
Australia
Over 3 years using the app
November 3, 2021

Very helpful solved my issues in minutes! Installed the app years ago and have never had any issues until now and it was solved very quickly.

Gordon Castle Scotland
United Kingdom
Over 3 years using the app
November 26, 2019

A great app that adds credibility to your products / services (provided you receive good reviews from your customers ;) )! Easy integration and management. Also appreciate the support the team provided when we needed to reinstall the app, prompt and efficient. Thank you!

The Soap Co.
United Kingdom
Over 3 years using the app
December 7, 2021

They've always been good and keep getting better and adding new cool digital products and features. Customer Service is lightning fast and responsive. Great company.

Astoria Tea Company
United States
Over 3 years using the app
Edited August 8, 2018

It's a totally awesome app! We have been using Yotpo for a few years now and even moved our reviews from one platform to another. With Yotpo's support and configuration on the review from the different platforms we were able to get our old reviews on the new platform. We have the reviews setup to post to our Facebook page and the integration with Shopify is smooth. It integrates with the search engine to show your reviews also. We were able to created a coupon through Yotpo that encourages customers to write a review. You can change the days you want the request sent which helps due to some extended amount of time for some custom products. The support team is the best. They are there for your success and go over and above what most customer service support teams do. There are a lot of functions we have not used yet but I highly recommend Yotpo.

Rustic Sinks
United States
Over 3 years using the app
April 25, 2022

I love this app! I love it so much because, first of all it work. Intergations are easy and the number one reason...customer support! Thank you everyone for your help today importing files.

Bundles Of Glam
United States
Over 3 years using the app
May 6, 2022

This app has been great for including social proof in our product pages and on our home page. I'd love to see more functionality for the price, but I understand they've got to make their money too. When I've needed help, the team has been great, most recently Nick S who made a transition so seamless, I didn't even need to do anything.

Style Standard
Hong Kong SAR
Over 3 years using the app
May 12, 2022

This is a great App to install in your Shopify shop. I use it for the star rating and the review widgets and I'm quite happy with it. The support team is helpful and fast dealing with any issues. Thank you Ronel for the wonderful support!

PiQuail
Germany
Over 3 years using the app
October 20, 2021

I love this app and all the possibilities. Also got good help with costumizing from both Eduardo and Lemuel.

Lev Logisk
Norway
Over 3 years using the app