Reviews (7,049)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

September 19, 2023

Great Service and John B rocks!

MERME Berlin
Germany
Over 3 years using the app
Edited May 13, 2022

Rhenant and Daniel are doing great in helping me solve the problem related to importing reviews! Yotpo offers you not only great product but also incredible service.

The Katha
United Kingdom
Over 3 years using the app
January 3, 2020

I used this app on our 3 different web sites. it works fine. their support team is very helpful. I recommend it.

shop.rollingbigpower
United States
Over 3 years using the app
Yotpo replied January 19, 2020

Thank you for taking the time to leave a review, we really appreciate your feedback and support!

November 6, 2023

Highly recommend! I love the new, minimalist and fresh UI of the 3.0 widgets. Has really elevated the look and feel of my reviews onsite without having to custom-code them. The support was fast and very helpful. John G helped me sort out an issue with changing to the new version of the widgets. Thank you!

Notely
Australia
Over 3 years using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

January 18, 2023

As a small business owner it's very important for me to find affordable apps that work with great customer service. Today I had an issue and Nick quickly and efficiently handled it via their online chat in a matter of minutes. Excellent job & highly recommended.

Six & Sutton
United States
Over 3 years using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

February 28, 2022

Really lovely way to integrate reviews into your site. Also makes it easy to manage changes on the back end and support is super responsive.

Agni
United States
Over 3 years using the app
March 31, 2022

Great customer service, responded promptly to solve my issue within 10 minutes. Would recommend to anyone looking for a review app for their store

ICOSA Brewhouse
Canada
Over 3 years using the app
February 15, 2021

Great work from Junalou was extremely helpful. time saver for sure, and really helped me and my business

Wild Hare UK
United Kingdom
Over 3 years using the app
Yotpo replied February 16, 2021

Thank you for taking the time to leave your feedback!

Edited May 7, 2023

Great app and service. Their support is helpful, especially Joian Z who has helped us group our product reviews, so we can share reviews between all the products in the same group.

Life Cykel
Australia
Over 3 years using the app
Edited August 26, 2020

Just getting started with this app, had a few teething troubles adding code, but the help from them is very good, looking forward to seeing my store grow!

Tallulah Ravens Interiors
United Kingdom
Over 3 years using the app
Yotpo replied September 23, 2020

Thank you for taking the time to leave a review. We're happy to be a part of your growing brand!