Reviews (7,160)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

June 14, 2013

very happy with this app. from day one we were able to get our customers to come back and leave reviews about our product! plus we were able to post our best reviews on our social networks to share with our community.

Sodacase.com
United States
Over 3 years using the app
Edited April 11, 2023

This app is the best and the customer service is 10/10! Thank you Warly S for going above and beyond!

the snuggit company
Canada
Over 3 years using the app
Yotpo replied October 28, 2019

We are so so happy to hear it! Thank you so much for taking the time to write a review, we love hearing that our support team was able to help out.

September 9, 2018

As we're just starting out it's crucial to have reviews sorted out for the store..

Yonathan was super helpful as we had a few issues with emails being sent out at the beginning, but it all worked out well and he was super fast and reliable with supporting us.

We're currently using the free plan which works out well for now but will probably go to a paid plan later!

The Wahi
Australia
Over 3 years using the app
November 3, 2021

Very helpful solved my issues in minutes! Installed the app years ago and have never had any issues until now and it was solved very quickly.

Gordon Castle Scotland
United Kingdom
Over 3 years using the app
November 26, 2019

A great app that adds credibility to your products / services (provided you receive good reviews from your customers ;) )! Easy integration and management. Also appreciate the support the team provided when we needed to reinstall the app, prompt and efficient. Thank you!

The Soap Co.
United Kingdom
Over 3 years using the app
December 7, 2021

They've always been good and keep getting better and adding new cool digital products and features. Customer Service is lightning fast and responsive. Great company.

Astoria Tea Company
United States
Over 3 years using the app
Edited August 8, 2018

It's a totally awesome app! We have been using Yotpo for a few years now and even moved our reviews from one platform to another. With Yotpo's support and configuration on the review from the different platforms we were able to get our old reviews on the new platform. We have the reviews setup to post to our Facebook page and the integration with Shopify is smooth. It integrates with the search engine to show your reviews also. We were able to created a coupon through Yotpo that encourages customers to write a review. You can change the days you want the request sent which helps due to some extended amount of time for some custom products. The support team is the best. They are there for your success and go over and above what most customer service support teams do. There are a lot of functions we have not used yet but I highly recommend Yotpo.

Rustic Sinks
United States
Over 3 years using the app
November 5, 2023

Very helpful customer service from Ruzsel J. Quick respond and hope the problem can be saved very soon.

SEKHMET PCP Airgun Accessories
United States
Over 3 years using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you!

April 25, 2022

I love this app! I love it so much because, first of all it work. Intergations are easy and the number one reason...customer support! Thank you everyone for your help today importing files.

Bundles Of Glam
United States
Over 3 years using the app
May 6, 2022

This app has been great for including social proof in our product pages and on our home page. I'd love to see more functionality for the price, but I understand they've got to make their money too. When I've needed help, the team has been great, most recently Nick S who made a transition so seamless, I didn't even need to do anything.

Style Standard
Hong Kong SAR
Over 3 years using the app