Reviews (7,105)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

February 2, 2023

Lemuel was very helpful at getting my reviews to show on my products. Thank you so much, very fast and efficient service.

Ashleigh Fish
New Zealand
Over 3 years using the app
Yotpo replied February 24, 2023

Thank you for sharing your thoughts with us!

September 6, 2018

Impressed with the responsive and friendly service I received from Yotpo’s customer support. We had a request we felt would help customers get a bird’s eye view of the product ratings on our main shop page, and I was lucky to connect with Yonathan who made the change happen while maintaining the look and feel of our website.

The customer service went above and beyond my expectations, especially in how quickly this change was initiated. We absolutely get the sense our customers rely on reviews to feel comfortable about making a purchase with us. This in turn, creates more sales since customers get to read about first-hand, honest feedback from fellow JUSU Body buyers. Thanks again! - Breanna

JUSU Body
Canada
Over 3 years using the app
October 24, 2019

The support team is amazingly fast and super helpful. Would recommend! The reviews are really well presented on site.

Bedtonic
Australia
Over 3 years using the app
Yotpo replied October 28, 2019

Thank you for leaving a review, happy to hear our customer support is hitting the mark!

Edited January 17, 2024

I used chat system to solve my problem. Mr. Ruzsel J helpled me immediately, and I could solve all problems we had. Thank you so much:)

LOVST TOKYO
Japan
Over 3 years using the app
April 27, 2015

I'm loving the set it and forget it, nearly guaranteed success of Yotpo review collection. Even with the free plan, I'm getting reviews for my shop more often than I did with any other review collection system. Thanks, Yotpo.

Bella Puzzles™ Wedding Guest Books
United States
Over 3 years using the app
May 22, 2020

Brilliant customer service - Jo Lorenz spent ages fixing some tricky coding we couldn't do ourselves to get everything settled into our website in the right places, and our reviews are coming in steadily. The photo feature is a great addition too.

Tovi Sorga
United Kingdom
Over 3 years using the app
Edited June 3, 2021

Gimbert from the chat support assisted me in a matter of seconds and resolved the issue almost as fast. The app is very easy to use and if I need or don't understand something, they solve it really fast. We've not been using the app for so long but this our experience so far! Thank you Yotpo team members for always being so effective :)

Maya Lumbini
Spain
Over 3 years using the app
November 9, 2021

responsive service. worth the cost. We asked customer service to help us reinstall the app because we are moving to a new theme, no dramas. recommend

Breeze Valley Coffee
Australia
Over 3 years using the app
January 14, 2022

I love Yotpo, great customer service, easy platform, and brings in hella reviews to our site! I've been using for over 2 years now.

SheOrgasms LLC
United States
Over 3 years using the app
September 15, 2020

Great support ! The team is really quick to find solutions and to guide you through the different functionalities

Zeste
France
Over 3 years using the app
Yotpo replied September 16, 2020

Thanks so much for leaving a review! We're happy to hear you're enjoying Yotpo.