Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

May 6, 2022

This app has been great for including social proof in our product pages and on our home page. I'd love to see more functionality for the price, but I understand they've got to make their money too. When I've needed help, the team has been great, most recently Nick S who made a transition so seamless, I didn't even need to do anything.

Style Standard
Hong Kong SAR
Over 3 years using the app
December 11, 2023

Awesome company. Rhenant was great!

The Swing Mechanic
United States
Over 3 years using the app
Yotpo replied December 20, 2023

Thank you for sharing your thoughts with us!

May 12, 2022

This is a great App to install in your Shopify shop. I use it for the star rating and the review widgets and I'm quite happy with it. The support team is helpful and fast dealing with any issues. Thank you Ronel for the wonderful support!

PiQuail
Germany
Over 3 years using the app
October 20, 2021

I love this app and all the possibilities. Also got good help with costumizing from both Eduardo and Lemuel.

Lev Logisk
Norway
Over 3 years using the app
November 16, 2022

Rhenant was very quick and helpful which I appreciate. Fixed the issue I was having within minutes of the conversation! Thank you so much!

Hella Blush
United States
Over 3 years using the app
June 7, 2022

Yotpo and James have been very helpful to growing my business. They are quick to respond to any issue and are very helpful!

Ace Sports LLC
United States
Over 3 years using the app
Edited December 6, 2021

the support via chat was super fast! Ronel R. is outstandig and did a great Job he did it perfetctly. Thanks for that Ronel!

oldpassion - from prison with love
Switzerland
Over 3 years using the app
Yotpo replied March 27, 2019

Thanks Oldpassion! Glad to hear that we met the mark in helping you resolve any issues you were having, and give you the right guidance you needed!

February 25, 2014

The installation process was very straightforward. I ran into a minor snag in finalizing the installation, but Lucy was very helpful in implementation. Already received 3 reviews from my Mail-After Purchase emails! I was surprised that the software emailed all past customers and not just the customers that purchased after implementation :)

MostFit
United States
Over 3 years using the app
June 9, 2021

I would give 10 stars if I could! Exceptional customer service! Very quick and highly efficient support

HOOMIE
Italy
Over 3 years using the app
August 3, 2023

Awesome customer service and Joian did an incredible job helping me resolve my issues. I like the customer service of yotpo, less robots, more real people!

MAVIS BY HERRERA
United States
Over 3 years using the app