Reviews (7,105)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

September 22, 2021

Great application, still on the free version but will upgrade as soon as the number of review requests increases. And the customer support service is excellent, quick and efficient! Highly recommended!

namana.london
United Kingdom
Over 3 years using the app
Edited April 3, 2023

We've only just downloaded Yotpo and already the customer support has been great. Junalou quickly helped me solve an issue. Look forward to seeing the rest of the app's offerings and helpful support. UPDATE: Required customer support again a few months later and it continues to impress. Jo L. was extremely helpful in solving an issue and repeatedly checked in with me after being transferred to other agents. Very happy with Yotpo!

Just had another successful interaction with the Yotpo support team. Grea to see a SAAS business that truly cares of their customer's experience. Thank you Doner for your help.

Elastique Athletics
United States
Over 3 years using the app
Edited June 29, 2020

I've just started using the Yotpo App and was struggling with code and had some social questions. Leizel really helped me get the answers I needed and put the code where it needed to be and explained how and why it was in that location.

Kids Who Shine
Australia
Over 3 years using the app
February 14, 2022

Great app and great support. Eunice P helped me fix an issue I had with the theme widgets quickly and effectively.

Liloo Signature
Canada
Over 3 years using the app
Edited December 29, 2020

We are very happy with Yotpo tech support. I had a convoluted problem to resolve but Michele with tech support was very patient and thorough and helped to a successful resolution. Thank you!
Update - I was in need of support again and Caroline did a splendid job in locating and resolving the problem for me. Yotpo does make a major difference in the success of my store. Thank You!

Natural Clothing Co
United States
Over 3 years using the app
Edited May 11, 2021

The customer support was super useful and kept following up when I didn't get back to them in a timely manner. It was great!

Forij.co
United States
Over 3 years using the app
December 7, 2017

YOTPO is going to change our business, I can already tell. We just installed it, and already we've had over 15 people give INCREDIBLE feedback on our products, which is going to completely improve our marketing directives.

On a personal note, Sasha M is INCREDIBLE!! Super timely, knowledgable, and friendly to boot.

Will recommend YOTPO to all of my ecommerce friends!

Earthably
United States
Over 3 years using the app
June 11, 2021

レビューの表示の為にインストールしました。設定やその他で苦労する事が多いのですが、そんな時はチャットでYotpoスタッフに頼ると助けてくれます。今日もSupport Agent Euniceにレビューアップロードからレビューの表示設定、細かい文字が化けていましたがその修正までかなりの時間をかけて対応してくれました。申し訳ないのは私がまだ無料のユーザであるのに徹底的に助けてくれるのは本当に素晴らしいと思います。ありがとう!Eunice!

Free & Easy Health & Beauty
Japan
Over 3 years using the app
Edited May 27, 2021

I really enjoy using Yotpo for my ecommerce store, it helps with overall conversions. They are also very helpful if you have any integration problems. Junalou was very quick and helpful to integrate Yotpo into our new Shopify theme, I definitely recommend this app we have been using it for a year and a half. Junalou went above and beyond to ensure the app was accurately collecting conversation data at the checkout as well. Thank you so much!

The Artisans Loft
Canada
Over 3 years using the app
November 21, 2021

I had an issue with reviews not showing on the product page and Ronel R fixed it in a matter of minutes! Thank you!

ZALO USA
United States
Over 3 years using the app