Reviews (7,105)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

July 30, 2014

In my opinion this is the best app in the store. The reviews generate so much confidence and lead to direct sales. The mail after purchase is awesome. I highly, highly recommend! A+ for Yotpo.

Strobepro Studio Lighting
Canada
Over 3 years using the app
July 29, 2020

Me a servido y adquiri el plan minimo y tiene muchas herramientas y el soporte es excelente, le seguire probando y comentando.

kabelshoes
Colombia
Over 3 years using the app
February 3, 2016

We have been using Yotpo for reviews for a very long time. The app works very well - If you are not using this on your store, I strognly recommend you to try this out.

Mayank
atisundar.com

Atisundar
India
Over 3 years using the app
May 2, 2021

Not only the app is great, the support too! Especially Anne, she helped me a lot and understood very quickly what my problem was!
Thank you very much, kind regards Jason :)

Jay Cosmetics GmbH
Switzerland
Over 3 years using the app
March 25, 2021

Absolutely love this app. I was a little stuck with installing the widgets in the right location and the team helped out in minutes! Highly recommend.

Evergreen Life
Australia
Over 3 years using the app
October 2, 2020

Wow - what customer service from Yotpo and Leizel. I struggle with any coding and the back-end and kindly asked for assistance. I have three major implementations and every time Leizel kindly and quickly did everything for me. Nothing was too much and my website is looking fab now. Would highly recommend and Leizel should win an award for outstanding customer service. thanks so much :)

Harding Gomez
United Kingdom
Over 3 years using the app
Yotpo replied October 4, 2020

Thank you for your review. We're happy to hear you had such a positive experience with our customer service. We'll definitely pass on your kind words to Leizel.

November 24, 2022

Joian knows the meaning of effortless experience! thanks a lot. He was awesomeeeeeeeeeeeeeeeeeeeeeee

Bellurelle
Canada
Over 3 years using the app
Edited January 19, 2022

I'm using Yotpo primarily as an excellent review app with automatic review reminder emails. I've seen it in various Shopify stores that I like, so I thought I would use the same. I had an issue getting it set up, as the theme I had chosen for my site (Simple - free Shopify theme) was cutting off part of the CSS for the reviews widget on the product pages. We aren't sure why that happened but support was able to help me get it fixed and it works great now! Set up was fairly simple though in all other regards. Thanks to Yotpo's support for the great customer service. I'll be a long time customer. UPDATE: I updated my theme and Gimbert helped me fix a quick issue fast. Great support! Thanks. ANOTHER UPDATE: I updated my Turbo theme to use the 2.0 features and Nick S hooked it up and fixed some minor issues for me. Thanks!

Ardent Patriot Apparel Co.
United States
Over 3 years using the app
Yotpo replied November 12, 2019

Thank you so much for taking the time to leave a review! Happy to hear our support team was able to help get everything up and running smoothly and you're enjoying Yotpo.

Edited August 10, 2023

Ronel was very helpful today when we changed shopify theme and the Star Ratings were not displaying properly - thank you! Would recommend Yotpo for all businesses looking for a great rating system!

Kricklewood Farm
Canada
Over 3 years using the app
Edited April 8, 2022

Kenneth John M from support was quick friendly and helpful. He was able to quickly help me resolve the issue. Also worked with Nick S to get export links.

Only Natural Pet
United States
Over 3 years using the app