Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

September 17, 2022

Great help, had a little issue and sorted very fast. used live chat on a weekend, thank you very much.

Personalised Gift Studio
United Kingdom
Over 3 years using the app
December 26, 2018

Yotpo is very helpful for keeping an eye on customer satisfaction and the support has always been very quick and professional, Bernard helped change some code specific to our store in a timely manner.

Ruffneck Scarves
United States
Over 3 years using the app
September 9, 2013

I received fantastic support from Dov and in one week we have already generated 400+ reviews :) Thanks!

Beginning Boutique
Australia
Over 3 years using the app
March 24, 2013

I found the app to be pretty good. I did have some initial concerns about not being able to hide it if there were no reviews but a few reviews are better than none at all. We had some mix ups in the beginning with the reminder emails sent out not specifying the product and the analytics are quite basic, but it's simple to use and install, good tech support and looks good.

The PachaMama Project
Australia
Over 3 years using the app
May 29, 2014

Great app! I love how we can automatically have it post to social media so everyone can see what our fans have to say. And the support is great!

www.Elite1fitgear.com

Elite1FitGear - Elite Apparel for the Elite Athlete
United States
Over 3 years using the app
July 31, 2018

Great app, great support.. all around awesome platform to work with

Tyvekwallets
United States
Over 3 years using the app
March 17, 2022

I found the help chat window very useful, quick reply! 5Star for the guy who helped me resolve my issue!

PFGSports
United States
Over 3 years using the app
Edited January 10, 2021

Jo Lorenz was the best, he help me with no problem! all my issues were solved within 3 mins. Love yotpo!!!

It's Glam Hour Inc.
United States
Over 3 years using the app
Yotpo replied January 11, 2021

Thanks for leaving a review! We'll pass on your kind words to Jo Lorenz.

Edited April 27, 2023

Amazing customer service. Fast and responsive, and actually gets things done! Rhenant was incredible!

Rankin Warehouse
United States
Over 3 years using the app
February 16, 2022

James was a huge help! Very patient and was able to fix my issue on the spot during the live chat. He also sent me some reading materials while I was waiting for him to take care of the background coding.

Train Records
Canada
Over 3 years using the app