Reviews (4,845)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its streamlined review management and efficiency in handling customer feedback, which boosts trust and sales. Its integrated features like email, SMS, and loyalty programs are user-friendly and enhance website integration. The customer support is notably responsive and helpful, providing real-time assistance through live chat. This makes it a valuable tool for eCommerce businesses focused on improving customer engagement.

February 26, 2020

We've used this app for product reviews and love it. It drives so much traffic back to our store with email review requests, i'd recommend giving it a try.

Mulberry & Grand
United States
Over 1 year using the app
November 3, 2024

muy bien

MAMITA BOTANICAL SKINCARE
Spain
Over 3 years using the app
Yotpo replied January 24, 2025

Thank you!

Edited February 26, 2020

ask for how to export Q&A, there is no option in your Yotpo Admin to export. Ron help to do this. Thank you so much.

TheLAShop.com
United States
Over 1 year using the app
October 24, 2023

"John G provided exceptional help with our online widget update. His expertise and dedication truly shone through. Thanks to him, our widget is now running seamlessly. Kudos to John for his outstanding support! A huge shoutout to John for going above and beyond!

Thank you John G

SMAIBULUN
Australia
Over 1 year using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

Edited May 22, 2023

Everything works great. Great service from Joian Z!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Mattress Crafters
Australia
Over 1 year using the app
January 22, 2016

Excellent product that works on the shopify platform very smoothly. Yotpo dynamic retargeting ads for Facebook is a very impressive product offering that I don't see with any other reviews aggregator.

Ramjet
United States
Over 1 year using the app
July 5, 2016

We've been using Yotpo for about 2 years and haven't had any problems. They even helped to mark up the content so that review stars show up in google search. Customer service was on point any time we needed them.

Pretty Fireplaces
United States
Over 1 year using the app
June 10, 2019

Everything perfect. Russel M from the Yotpo Team helped me a lot to solve some problems with the app in my web site. Quickly and good service! Thanks guys!

House of Weed
Chile
Over 1 year using the app
Yotpo replied June 11, 2019

Thanks for the awesome review, House of Weed! Glad our team is meeting the mark when it comes to customer service!

April 25, 2022

Rhemy R. was extremely helpful and provided fantastic service. We were trying to make changes to our reviews and he walked us through the entire process, seamlessly. Thank you!

Nature First™
United States
Over 1 year using the app
August 30, 2023

John G in customer service was extremely knowledgeable and helpful with all my questions. I am very pleased. Thank you John G!

Good For You Girls
United States
Over 1 year using the app