Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

November 5, 2021

Great work on customer support technical set up, even on free plans, Looking forward to upgrading our plans very soon

HLSD Toys
United States
About 3 years using the app
Edited January 2, 2024

I'm very happy with my Yotpo app and the customer service. Daniel P. was very helpful during the chat. He was able to provide links to help me find solutions to the issues on my site. He was very professional and kind.

Ele Footprints LLC
United States
About 3 years using the app
Yotpo replied November 25, 2020

Thank you for leaving a review. Happy to hear we were able to get you up and running smoothly!

April 21, 2021

Junalou has been amazing in helping me out with all my concerns. She is very responsive and answered all my question.

Hungry Mutts
Canada
About 3 years using the app
July 14, 2022

I got a lot of help from Reinier D. They helped me with some issues we were seeing of the products not showing reviews. Very helpful and patient!

ANDI
United States
About 3 years using the app
Edited December 12, 2023

Joian Z was amazing at helping me solve an ongoing issue we had!

LINNÉ
United States
About 3 years using the app
Edited March 7, 2024

Excelente atención de soporte, resolvieron el tema en cuestión de horas. Estamos muy contentos con esta app y su servicio al cliente.

Vinos El Cielo
Mexico
About 3 years using the app
September 21, 2021

The app has been great for our business, and the customer service is excellent when we switched to a new theme and ran into some problems with how the reviews showed. Rinu was great at investigating and finding the problem and corrected it for us right away.

Hail Merry
United States
About 3 years using the app
November 1, 2023

I needed some technical help today, and Ruzsel J was awesome! They found and fixed the issue super fast. Thanks for being so kind and helpful, Ruzsel!

Be Kind Vibes
United States
About 3 years using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you!

Edited November 17, 2021

Great & quick customer support! Manny was very helpful. She was able to provide all changes needed very efficiently. Allen at Yotpo was also quick and great at fixing technical issues.

shopaleur
United States
About 3 years using the app
November 17, 2018

I have always had a positive experience with Yotpo and have always been able to receive great support when needed.

The Goodnight Co.
Australia
About 3 years using the app