Reviews (4,855)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its effective management of customer reviews, boosting trust and conversion rates. It features an intuitive interface, automated review requests, and seamless integration with Shopify. Additional tools include email, SMS, pop-ups, and loyalty programs. Setup is simple, and the responsive customer support team is noted for its efficiency in resolving issues through live chat.
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Arven was able to assist me quickly and professionally. He was patient and able to direct me through the process to solve my problem. I am always highly appreciative of this level of customer service.
Thank you for your review! Glad to hear you were assisted quickly.
ONBOARDING - Getting everything set up so I can't give a full review yet, but SUPPORT has been AMAZING so far. Special shout out to Warren P., Allen, Reymon and Ruzsel for all of their help during these early stages.
Glad to hear the onboarding process is going well! we appreciate the feedback!
I had a great experience with Yotpo's customer service! Their response was incredibly fast, and they resolved my issue efficiently. I truly appreciate their professionalism and dedication to customer satisfaction. Highly recommended!
Glad to hear you had such a smooth experience! Fast and efficient support makes all the difference. Thanks for the recommendation!
I had a few little teething issues that I needed tidying up. I tried to fix with changing a bit of code but still wasn't getting the result i was looking for.
I contacted support and explained the issue and within a couple of back and forths Sheila R had it fixed within 30min with the result I was looking for.
Glad to hear the issue got resolved so quickly. Appreciate you sharing your experience!
Great customer support. It's one thing if the app works, but if there's an issue (or user error) and you need help, there has to be good customer support. Yotpo has that - they respond quickly through chat and are have helped me figure things out whenever needed.
That’s fantastic to hear! It’s great when support is there for you whenever you need it. Thanks for the awesome feedback!
Great service always!
Doner responded promptly and politely, thank you!
The assistance I received from Sheila was absolutely outstanding. Great customer service!
Thank you for sharing your experience!
Teníamos un problema con duplicidad de la aplicación por una programación incorrecta que hicimos y ellos nos asistieron. Recomendados
Glad to hear the team helped with the duplication issue! Thanks for the recommendation!
Wendyle was super quick to respond to our request for technical support. The advice given was very clear and efficient, supported by a video to demonstrate how to make the required changes. Thank you!
That sounds like excellent support! Thank you for sharing your experience!