Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

July 11, 2023

This app works very well and they have great customer service! Kenneth John M was a pleasure to work with!

HEMP EMU™
United States
Over 3 years using the app
Edited December 26, 2023

Customer service was amazing!!! Rhenant was as easy as can be to work with! would recommend 10/10 this is the best review platform to use on shopify!

Tomahawk Shades
United States
Over 3 years using the app
January 18, 2022

Doner was extremely helpful. Our team had an issue with accounts/reviews, and he was able to quickly resolve our issue! Very stress-free customer service experience, thank you!

Flyby
United States
Over 3 years using the app
July 26, 2022

Customer support has been incredibly helpful across our website. Implementation is quick and easy. Yotpo makes it convenient and easy for us to generate social proof on our products!

Unique Camping + Marine
United States
Over 3 years using the app
February 3, 2019

My team has been using the Yotpo review app for perhaps 5 years and have had a wonderful experience. Any questions or concerns we've ever had have been resolved by the incredibly professional and friendly team at Yotpo. Would I recommend the app to other business owners? Absolutely!

Petit Vour
United States
Over 3 years using the app
March 23, 2021

Totally Love this App and the support is second to none. Eleen walked me through a whole set of actions to maximise the benefit of the App all from a simple numpty questions .. Amazing support x

All Things Nails
United Kingdom
Over 3 years using the app
October 5, 2018

It's not the cheapest application on Shopify but Yotpo has helped consolidate and automate much of the customer reviews process for our online store (https://plyco.com.au). The tools have revealed key areas for improvement in the products & services we provide; enabling our business to grow.

Plyco
Australia
Over 3 years using the app
Edited October 6, 2023

Yotpo is fantastic and my agent, Arven was a life saver when they helped me connect my store and restore my reviews that I thought I lost. Amazing!

I ended up having to call back in and Doner P was outstanding and assisted with all of my queries. Patient and understood exactly what I needed to get done.

Rogue Paq
United States
Over 3 years using the app
Yotpo replied November 28, 2023

Thank you for sharing your thoughts with us!

September 18, 2019

One of the best supports i've ever had. They gave me all the support and were very fast on the answers.

REVER
Brazil
Over 3 years using the app
Yotpo replied September 18, 2019

Hey REVER, we are so pleased to know we are meeting the mark when it comes to great support and service! Thanks for taking the time to leave a review, and keep enjoying Yotpo!

July 21, 2020

Easy to Use...App is kind of Slow when Interacting with it to Change Settings.

Support was Smart & Fast though!

RareElectronics.com
United States
Over 3 years using the app