Reviews (7,093)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.
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Have been using Yotpo for some time now for my ecommerce site: https://buffaloscents.com. Nice features if you are driving a lot of sales.
Thank you for leaving a review. We're happy to hear you're already seeing results with Yotpo!
The app itself is great, however I did not realise I had to install a widget for the reviews to be visible on my website. When I contacted the support team, I had a quick and efficient response and they sorted this out for me. Fast and great service! Thank you
I wish there was more customization ability for some things (like coupons) but when the app is working, is works great. Customer service is really good as well. I had a problem with coupons and incentive emails and the customer service rep helped me solve it relatively quickly.
Joian was a great help with helping me export my reviews. Although I am leaving Yotpo because it isn't as effective as other apps, the customer service is wonderful. Thanks Joian Z
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Eunice and Ed have been great when helping me, hoping this all comes to life once my emails go out! Product sounds awesome, fingers crossed!
I was referred to this app by winningwithshopify.com, we are early doors so not quite 5 stars but Djan at Yotpo has made a great first impression with the help and tech support. Gave our site a quick tweak to get it spot on.
Had great customer support from Edilyn B. She took the time to blacklist a few products as I was having a hard time with the process!
Allen M. was super helpful in providing a review summary for all our products and recipes as well!
5 stars to Allen customer service rep for helping me out. I would give the app 5 stars if I had the paid version and it was as good or better than the free one.
UPDATE:
Issues have been resolved and we're back on track. Yotpo stepped up to help out with all of our issues around social sharing. If we could change two things:
1. Don't auto opt-in new partner sites into Optimal Smart Share. If you do, don't hide it behind the Campaign setup so that new users are immediately clear on what functionality has been turned on.
2. Better differentiate Customize from Campaign. Overlapping functions like Testimonials and Mail seem to us like they should be combined. Design opportunity for sure.
Good App, Great customer support! Was having a hard time installing the Review Carousel on my Home Page and used chat support feature to be connected to Djan. They answered all of my questions and got me set up. Now going forward I know what I need to do should I want to make any updates. Very happy!