Yotpo Product Reviews & UGC , 6,843 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.
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Eunice and Ed have been great when helping me, hoping this all comes to life once my emails go out! Product sounds awesome, fingers crossed!
I was referred to this app by winningwithshopify.com, we are early doors so not quite 5 stars but Djan at Yotpo has made a great first impression with the help and tech support. Gave our site a quick tweak to get it spot on.
Had great customer support from Edilyn B. She took the time to blacklist a few products as I was having a hard time with the process!
Allen M. was super helpful in providing a review summary for all our products and recipes as well!
5 stars to Allen customer service rep for helping me out. I would give the app 5 stars if I had the paid version and it was as good or better than the free one.
UPDATE:
Issues have been resolved and we're back on track. Yotpo stepped up to help out with all of our issues around social sharing. If we could change two things:
1. Don't auto opt-in new partner sites into Optimal Smart Share. If you do, don't hide it behind the Campaign setup so that new users are immediately clear on what functionality has been turned on.
2. Better differentiate Customize from Campaign. Overlapping functions like Testimonials and Mail seem to us like they should be combined. Design opportunity for sure.
This app is easy to use. I needed some customer service and YOTPO-Anne did a great job resolving my problem.
Good App, Great customer support! Was having a hard time installing the Review Carousel on my Home Page and used chat support feature to be connected to Djan. They answered all of my questions and got me set up. Now going forward I know what I need to do should I want to make any updates. Very happy!
I really like this program a lot - I wish the pricing was set up so it wasn't such a big jump to access the premium... we're a small site with not a lot of reviews or traffic. But in any case - awesome app!
We've just installed it and we're still figuring things out. Not the most user-friendly platform to set things up and find information, but it's working so far. I'll update our review once we've used Yotpo for a little longer.
That being said, I had a bunch of questions and things that I couldn't figure out by myself today, and Warly S gave me a huge help - kudos to customer service today.
Thank you for sharing your thoughts with us!
Nice app and certainly gets the customer to leave reviews. Has a whole lot of extra options if you pay. May sign up later to test other features, q&a with customers and social sharing of reviews seems a good idea. Nice enough app for free but has a huge amount of extras once you sign up for premium. What you do get for nothing is an app that really works and delivers results before you know it.
After a slight delay and some miscommunications with some issues first setting up, the customer service contact became top notch and fixed all my issues quite quickly.