Reviews (7,093)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

November 1, 2024

Amazing Support, Reymon

Wavu
Canada
About 4 hours using the app
April 4, 2024

We have been with Yotpo from day one! We love and appreciate the value their reviews add for our customers. If we ever need assistance, Yotpo is quick to respond and help us out. Big thanks to John G for his awesome help and terrific customer service this week! I recommend this app 1000%!

Tanglewood Garden & Farm Organic Skincare & Wellness
Canada
Almost 9 years using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

May 14, 2024

John G. was great! He made the changes I asked very quickly. It was a pleasure working with him. Thank you so much John.

HarperCrown
United States
Almost 5 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

June 6, 2024

I highly recommend Yotpo. Ruzsel J., who assisted me, has been a fantastic support.

BrossHome
United States
About 1 year using the app
Yotpo replied July 11, 2024

It's always wonderful to have such reliable and helpful assistance. Thank you for sharing your positive experience!

June 11, 2024

Great support service provided by Gabriel when i had a problem with my uploaded reviews :)

Little Skiers
United Kingdom
27 days using the app
Yotpo replied July 11, 2024

Thank you for sharing your experience!

April 18, 2024

Great app and has worked very well for our site. I would gladly recommend it to others. Amazing customer service in their Chat.

GrillStuff
United States
Over 7 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

June 12, 2024

I have been using this in my previous store and still preferred review app .

WOOSHOP SINGAPORE
Singapore
21 days using the app
Yotpo replied July 15, 2024

Thank you for your feedback!

May 22, 2024

John G is the best! Highly recommend the app and customer service. Quick to respond and eager to help. All my issues were resolved.

Sandra Glynn Beauty Store
Australia
Over 2 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

Edited June 21, 2024

Just got the app and has been great! Needed help adding star rating and thanks to Doner P. we got it up in running! Customer service has been great so far!

update: we had to update our theme to the latest version so we had to re-add the star ratings. Ruzsel J was super helpful and fixed the problem

Pellemoda.us
United States
About 1 month using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback.

April 11, 2024

Does exactly what you need the app to do. We needed to transfer some reviews and John G was such a rockstar. He was really speedy, clear, and responsive. Most of these stars are for John ;)

NUFS
United States
Almost 4 years using the app
Yotpo replied May 24, 2024

Thank you for sharing your thoughts with us!