Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

August 17, 2024

Ruzsel John he got in call with me and got the app working so since i was planing to uninstall the app he changed my mind and make it working , thanks again for the

KwikShoppe
United States
14 days using the app
Yotpo replied August 19, 2024

We’re glad Ruzsel was able to resolve the issues and change your mind about uninstalling the app. Thank you for sharing your experience!

September 20, 2024

Wendyle Christian went above and beyond for me to make sure the 3 tasks i needed were taken care of thank you so much

Gallery by Flo
United States
1 day using the app
Yotpo replied November 4, 2024

Thank you for sharing your experience with us!

June 12, 2024

I've used this app for about two years. I do love things about it but it does slow down free shopify theme versions (I was using the carousel on the main page). I have used the help options multiple times with success but this last time (today) I had Doner who FINALLY helped me to get me exactly what I was looking for. I still have all my reviews but now on a page with a button so all reviews are stored in one place (including on each item page) and my site is already faster. Doner was such a huge help and far surpassed any other customer service member I've had these last few years.

Spoil Yourself Natural
United States
Almost 2 years using the app
Yotpo replied July 11, 2024

Thank you for sharing your experience with us! We're glad to hear that you've enjoyed using our app overall, despite the challenges with the free Shopify theme versions. We appreciate your feedback and hope you continue to find our app beneficial for your business!

August 20, 2024

Doner was really helpful towards me, my issue got fixed relatively fast

Femmefatalejourney
Finland
4 months using the app
Yotpo replied September 20, 2024

Thank you for the feedback. We're happy to help!

October 4, 2024

Great very quick service!!

Velv'Or
Netherlands
4 days using the app
August 13, 2024

App has been working well and I've received terrific customer service from Ruzsel Nabong!

Dragonfiretools
United States
18 days using the app
Yotpo replied August 19, 2024

Thank you for the feedback!

December 18, 2024

Jeorge was incredibly helpful and resolved my issue in no time. I am truly grateful for his quick and efficient assistance. Thank you so much, Jeorge!

BloombooU
Germany
About 2 hours using the app
Edited August 20, 2024

Great customer service and patient help from Ruzsel John Nabong, we had questions about review widgets, and he helped solve issues that the previous agent didn't help with.

LiftSync
United States
6 months using the app
Yotpo replied August 19, 2024

Thank you for the positive feedback! We’re glad Jann was able to guide you through the review widget setup!

July 20, 2024

Ruzsel John Nabong helped me set up my YotPo reviews when I was stuck. Not only am I happy with the app itself, but the support is AMAZING! Highly recommend!

Tiny Little Frog
United States
4 months using the app
Yotpo replied August 19, 2024

Thank you for the review! We really appreciate your recommendation!

August 17, 2024

Ruzsel J thank you for fixing my issue your the best

J&J Detailing Services
United States
About 1 month using the app
Yotpo replied August 19, 2024

Thank you for sharing your experience!