Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

Edited September 27, 2023

使いやすく、信頼性のあるレビューも集まりやすいのでとってもおすすめです。英語対応にはなりますがサポートも迅速で、インストールや設定がうまくいかずに問い合わせをしたら代行してすぐに運用開始できました。サポート面が手厚いのはユーザにとっては嬉しいポイントだと思います。

2023年追記
サポートのArvenは私たちの疑問・やりたいことに関して的確で完璧な仕事をしてくれました!

O'Douds Japan
Japan
Over 3 years using the app
September 26, 2019

I love their customer service and the app features. It really helps building social proof for your store.

STNO APPAREL
United States
Over 3 years using the app
Yotpo replied October 6, 2019

Hi there! Thank you for taking the time to write a review, we really appreciate it. Glad to hear we're hitting the mark and you're enjoying Yotpo!

September 18, 2018

Yotpo now think they are entitled to the following data from your website

"This includes all order details for all time.

Yotpo Reviews - Product Reviews, Site Reviews, Photo Reviews will be able to access data such as customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents"

I really dont think so yotpo. Ill be switching so you dont get your hands on and collect my customers data thank you very much.

BEAKS wild bird food
United Kingdom
Over 3 years using the app
Edited June 25, 2021

Ronel was so helpful! Literally one of the best customer service experiences I've ever had. Shot out an e-mail and within the hour had a response with a resolution!

Lev Apparel
United States
Over 3 years using the app
Edited October 14, 2021

I contacted Yotpo customer service chat because I was having problems seeing my reviews and star ratings on my website. Ronel the customer service rep helped me installed the proper widgets on my website and within minutes I was able to see the reviews and star ratings.

D's Bossy Nails LLC
United States
Over 3 years using the app
March 10, 2022

Orly P - So So helpful with pulling some information from our account and solving my issue very quickly

Vela Bikes USA
United States
Over 3 years using the app
November 10, 2021

Have used this app for a while now and I´m so pleased with it! And most of all, some of the best suports I have experienced! Quick and service minded!

Life of Detox
Sweden
Over 3 years using the app
August 10, 2021

While sorting out a separate problem for me I was chatting to tech support about the issue I have with selling one of a kind items, i.e. the item usually disappears from the store soon after sale, taking any reviews with it. Gimbert was super helpful, showed me how I could have a series of reviews appear at the bottom of each listing in my store via the SEO page, available on the free plan. So no more tedious manually adding reviews to a separate page for me. I am really happy with the appearance of multiple reviews on each listing, and only wish I had known about it sooner. Tech support responded to my inquiries very quickly and had the new look published for me really quickly. Highly recommended.

Louisa Amelia Jane Vintage
Australia
Over 3 years using the app
Edited October 20, 2021

Yotpo & their customer service for the win. Anytime we have any questions they are very prompt to reply and go the extra mile on actually taking care of the issue for you. Mark, thank you so much for your quick, fast, and helpful services.

MMS Brands
United States
Over 3 years using the app
December 1, 2021

Been using Yotpo for a long time and their P2P reviews have definitely assured customers of our reliability. What's more, contacting support is always easy and they get the job done. Many thanks Orly.

La Carne Premium Meat
United Arab Emirates
Over 3 years using the app