Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

March 18, 2021

I installed yotpo on my shopify website, Junalou from yotpo's support solved my doubts and problems I had, I installed review on all sides of my website where the client can see, the support is great, I recommended yotpo, good service and an excellent job and especially with a lot of patience. Thanks

Colombian Body Shaper
United States
Over 3 years using the app
January 18, 2023

As a small business owner it's very important for me to find affordable apps that work with great customer service. Today I had an issue and Nick quickly and efficiently handled it via their online chat in a matter of minutes. Excellent job & highly recommended.

Six & Sutton
United States
Over 3 years using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

February 28, 2022

Really lovely way to integrate reviews into your site. Also makes it easy to manage changes on the back end and support is super responsive.

Agni
United States
Over 3 years using the app
September 19, 2015

I have liked very much what I've been able to use via the free version of Yotpo. The premium plan seems to be what I'd really like to work with but the price is outrageous. I would give 4.5 stars if their cost for other features were more reasonable. Small business, in my opinion need the marketing and social media representation that Yotpo offers, but the cost is outrageous. Maybe if we could pick and choose what features we would use the most and get the most out of..maybe an "la carte" option...as for functionality and getting exactly what they said we would get with the free plan, we like it and it is helpful, seamless, and user friendly.

Curts Carwash
United States
Over 3 years using the app
March 31, 2022

Great customer service, responded promptly to solve my issue within 10 minutes. Would recommend to anyone looking for a review app for their store

ICOSA Brewhouse
Canada
Over 3 years using the app
February 15, 2021

Great work from Junalou was extremely helpful. time saver for sure, and really helped me and my business

Wild Hare UK
United Kingdom
Over 3 years using the app
Yotpo replied February 16, 2021

Thank you for taking the time to leave your feedback!

Edited May 7, 2023

Great app and service. Their support is helpful, especially Joian Z who has helped us group our product reviews, so we can share reviews between all the products in the same group.

Life Cykel
Australia
Over 3 years using the app
Edited August 26, 2020

Just getting started with this app, had a few teething troubles adding code, but the help from them is very good, looking forward to seeing my store grow!

Tallulah Ravens Interiors
United Kingdom
Over 3 years using the app
Yotpo replied September 23, 2020

Thank you for taking the time to leave a review. We're happy to be a part of your growing brand!

April 28, 2022

Love this app - Lemuel at Yotpo was incredibly helpful in getting us transitioned over. Highly recommend

Packs
United States
Over 3 years using the app
January 16, 2022

Dona P was a huge help!! Really took their time to sort my problem and get things back in order, can't thank you enough!!

White Forest Signs
United Kingdom
Over 3 years using the app