Reviews (7,159)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

December 25, 2019

App works great, email open rate is high. Support person Bernard was very helpful when I had questions about rich snippets. Thanks.

Repps
United States
Almost 3 years using the app
Yotpo replied January 19, 2020

Thanks for your review - happy to hear you're enjoying the benefits of Yotpo and our support team was able to help.

Edited December 1, 2022

I needed some technical help for an integration and i was able to receive the help i needed. Very sweet customer support team, especially Joian.

FJ SWIM BIKINIS
United States
Almost 3 years using the app
November 23, 2023

Doner P. Was amazing! He was able to assist me within minutes with no issue.

Alana Christine
United States
Almost 3 years using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

October 18, 2021

This app gets my store lots of great reviews. It's easy to use for both me and the customer. The dedicated SEO page was easy to install with the help from Support. Allen was very helpful and quick, he talked me through it and it was done in a few minutes.

Lambchopssocks
Australia
Almost 3 years using the app
April 21, 2021

This app is so amazing! Product reviews really help my store as I'm selling different brands of cloth nappies. Testimonials also encourage new parents who are not familiar with cloth nappies to try them out. I am not at all good at coding and the Yotpo support team is so helpful (Danreb and Gimbert great job guys!) Well done. Highly recommend Yotpo

daisyandbelles
Australia
Almost 3 years using the app
May 16, 2021

I had to update my Shopify Theme and the Yotpo review setup got lost. I sent Yotpo an e-mail on a Sunday and within a few hours they had installed everything on our new theme. Wow that is what I call great customer support.

Moonchild Yoga Wear
Denmark
Almost 3 years using the app
May 28, 2021

Yotpo itself is an awesome app to have! Great for collecting reviews and relaying authenticity and trust with customers. The customer service they provide to business owners is awesome as well! I was having issues trying to add code to my page for the carousel review widget and Junalou dove right in and added it for me. He went above and beyond my original request and added additional features as well! I was pleasantly surprised with how helpful and easy my experience was. Thank you so much!

lee monet
United States
Almost 3 years using the app
May 27, 2021

Helpful and prompt livechat team, dealt with Junalou, to adjust settings and get most out of Yotpo. Thank you!

Saint Iris
United Kingdom
Almost 3 years using the app
June 2, 2021

Great service, needed some help and they answered really fast by chat. 100% recommended very good service!

Last Chance 4 Earth
Mexico
Almost 3 years using the app
April 6, 2023

Great way to add product reviews to our online store. Easy to use and customize. Their customer service is excellent.

Bravago Bold Seltzer
United States
Almost 3 years using the app