Reviews (7,169)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

May 16, 2021

I had to update my Shopify Theme and the Yotpo review setup got lost. I sent Yotpo an e-mail on a Sunday and within a few hours they had installed everything on our new theme. Wow that is what I call great customer support.

Moonchild Yoga Wear
Denmark
Almost 3 years using the app
May 28, 2021

Yotpo itself is an awesome app to have! Great for collecting reviews and relaying authenticity and trust with customers. The customer service they provide to business owners is awesome as well! I was having issues trying to add code to my page for the carousel review widget and Junalou dove right in and added it for me. He went above and beyond my original request and added additional features as well! I was pleasantly surprised with how helpful and easy my experience was. Thank you so much!

lee monet
United States
Almost 3 years using the app
May 27, 2021

Helpful and prompt livechat team, dealt with Junalou, to adjust settings and get most out of Yotpo. Thank you!

Saint Iris
United Kingdom
Almost 3 years using the app
June 2, 2021

Great service, needed some help and they answered really fast by chat. 100% recommended very good service!

Last Chance 4 Earth
Mexico
Almost 3 years using the app
April 6, 2023

Great way to add product reviews to our online store. Easy to use and customize. Their customer service is excellent.

Bravago Bold Seltzer
United States
Almost 3 years using the app
Edited June 9, 2021

This app does everything I need it to do and they offer quick, efficient and super friendly service!

Ma Petite
South Africa
Almost 3 years using the app
February 24, 2022

Just asked for help changing my email address through the chat, super fast, super helpful, did it for me in a flash

Jam Berry Australia
Australia
Almost 3 years using the app
March 18, 2022

Great customer service!!! Manny was amazing and so patient with me! He helped me with installing the widget properly and fixing some of my settings!

Vivian Rose Body & Bath
United States
Almost 3 years using the app
Edited October 16, 2021

I finally got my reviews integrated and all I can say is Manny is amazing! I lost him via my connection and he came right back, He ALL my questions and added everything Manny is beyond the best

Sleek Couture
United States
Almost 3 years using the app
Edited May 14, 2022

Man the customer service is fast. I had nick helping me in less than 3 minutes. then he was done with my request in less than 30. Wow Would recommend on customer service alone. Again a year later Reiner was in to the rescue job completed in less time than it takes me to write this. Thank you sir you are awesome. I changed theme again. Donner to the rescue love these guys

Calico Wood Signs
United States
Almost 3 years using the app