Reviews (7,096)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

July 29, 2016

I really like this program a lot - I wish the pricing was set up so it wasn't such a big jump to access the premium... we're a small site with not a lot of reviews or traffic. But in any case - awesome app!

Berkeyfiltersusa
United States
9 months using the app
April 17, 2023

We've just installed it and we're still figuring things out. Not the most user-friendly platform to set things up and find information, but it's working so far. I'll update our review once we've used Yotpo for a little longer.

That being said, I had a bunch of questions and things that I couldn't figure out by myself today, and Warly S gave me a huge help - kudos to customer service today.

Ortaliza Urban Farms
Canada
8 months using the app
Yotpo replied June 30, 2023

Thank you for sharing your thoughts with us!

Edited March 17, 2015

Nice app and certainly gets the customer to leave reviews. Has a whole lot of extra options if you pay. May sign up later to test other features, q&a with customers and social sharing of reviews seems a good idea. Nice enough app for free but has a huge amount of extras once you sign up for premium. What you do get for nothing is an app that really works and delivers results before you know it.
After a slight delay and some miscommunications with some issues first setting up, the customer service contact became top notch and fixed all my issues quite quickly.

SPAEXPRESS
Australia
8 months using the app
February 4, 2021

this app is very helpful thou i wish they would automatically add everytime to a new theme , but their service is great

The Decor Circle
India
8 months using the app
March 23, 2021

The Yotpo support team is wonderful! There were a few things I couldn't connect with my Shopify store and Sheen was super helpful in getting it done. You definitely need a little bit of coding skill for this app and luckily their team is great.

Eden Life
United States
8 months using the app
March 19, 2022

Support is very helpful and friendly. Sadly, upgrading the plan was too expensive for us and the design didn't fit well into our shop.

WOOD4PROS by Almbusch OG
Austria
8 months using the app
Edited October 25, 2016

Nice app -

Got many reviews for my store https://variation.in/

Variationfashion 2
India
7 months using the app
April 25, 2018

Good product with great functionality. The price ramps up quite quickly though.

Robautic
United Kingdom
7 months using the app
September 14, 2015

Yotpo is a must. It's the easiest review app to use for your store, installation wise, and their feature of a 2-week followup to customers with a reminder to write a review has been *super* effective. They also have other features you can turn on/off, like recommended products. My one hickup with this app has been posting reviews to social media, and the only reason it loses a star is because they make it such a big deal that you SHOULD be able to do that/are encouraged to do that. But as just a review app for the website, recommended.

Bluestockings Boutique
United States
7 months using the app
January 3, 2023

Very nice and clear. Good user experience. I would review the sync of the review as it was hard in the begging.

O' Cam Illustration
United Kingdom
7 months using the app
Yotpo replied January 18, 2023

Thank you for writing a review — we value your feedback.