Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

Edited November 11, 2021

App molto utile per raccogliere ed organizzare le recensioni, sia riguardo ai prodotti che riguardo al sito.
Servizio clienti molto disponibile e preparato

Sciara
Italy
Over 2 years using the app
Edited January 6, 2022

YOTPO is a fantastic app to help drive conversions by word of mouth of your very own customers. The thing that sets them apart is their customer service team. While we had issues getting into our account after employee turnover, they stuck by us and got us access. When setting our site up, I easily sent 4 emails a week with questions and customization requests. They were prompt in their responses and helped us get our site looking and performing the exact way we want it. Thank you to Orly, Elven, and Doner for all your help!

Illume Candles
United States
Over 2 years using the app
Edited April 13, 2023

Great customer service! Response promptly and always can fix my issue. Have been using this app for our website over 2 years now and would like to keep it!

update:
helping by Jeorge Kenneth V on 4/13/2023

Just For Nets
United States
Over 2 years using the app
Yotpo replied October 21, 2020

Thank you for taking the time to leave a review! We're happy to hear you've been with us for so long and loving the results.

May 27, 2021

Thank you so much Ronel! Speedy responses and fixed my problem for me. I am the worst at backend code and so thankful to have Ronel do it for me!

A2Swimwear
United States
Over 2 years using the app
July 30, 2018

Keeps it simple and it just works!
My customers have said they love getting the opportunity to give feedback and share their experience.

A fantastic addition to any store

Kylies Professional Cosmetics
Australia
Over 2 years using the app
October 3, 2019

Easy to use and install. I ran into a couple of issues since my theme's code is set up a little differently than the instructions on their site. I reached out to them about these issues and they provided superior and fast support. Highly recommend!

EQUAL UPRISE
United States
Over 2 years using the app
April 2, 2022

Ran into a bit of a snag with the installation but the support team was exceptional! Support (Rhenant) at Yotpo had the install completed in 10 minutes and reviews were showing on my site. Great interface, easy to use for you and your customers.

Bravane
United States
Over 2 years using the app
January 4, 2021

Incredible app! Nothing bad to say - does exactly what you need for your website and collecting reviews!

Ross Metals
United States
Over 2 years using the app
Yotpo replied January 6, 2021

Thank you for leaving a review!

June 3, 2022

Ronell R was straight to the point, answered quickly, and helped me tremendously. You guys are awesome. IG: MillennialMomCEO

Haircredible
United States
Over 2 years using the app
Edited October 15, 2021

I needed my reviews to be redirected to a new listing and the chat agent was very helpful. It is also very helpful that the chat support is available 24/7. I am also glad that these features are available to the free subscribers and you don't have to pay extra to use the functions of the app.

Boy + Mama
United States
Over 2 years using the app