Reviews (7,074)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

March 23, 2020

Excellent App, great features, easy to use, very good after sales service!
I've been using this app for some time and they keep on adding new marketing features which is great to see!

Aussie Inked
Australia
Almost 3 years using the app
March 25, 2022

App makes integration of reviews look great and the customer service is fantastic. My customer service agent Allen was extremely helpful and I got support very quickly. Highly recommend this app!

Well Loved Pet
United States
Almost 3 years using the app
Edited October 25, 2022

We just upgraded our theme and needed Yotpo reviews back on it and Happy was super helpful and fixed it straight away! We then had another thing we needed fixed a few months later and Lemuel fixed it straight away. Great customer service.

Cranmore Home & Co.
Australia
Almost 3 years using the app
February 4, 2021

This app is very effective and the customer support is excellent. So quick to reply. Any help you need.

Ekokids
Australia
Almost 3 years using the app
Yotpo replied February 10, 2021

Thank you for leaving a review, we really appreciate it.

June 17, 2021

The app is easy and simple to use. Also customer support are quick to respond and super helpful. I recommend this app to other users.

FutureSkn
United States
Almost 3 years using the app
March 17, 2022

Great app, customer service very helpful..............................................................................................................................................................................................................................................................................

Roru Concept
Türkiye
Almost 3 years using the app
June 5, 2023

Zoain Z was a great support. Patient and solutions driven to find efficient solutions and clear guidance.

JUST FRED.
United States
Almost 3 years using the app
January 29, 2021

This app is so helpful in establishing brand trust by obtaining reviews from verified buyers and the customer service I received from Manny was unbelievable! I will continue to use YOTPO on my site and encourage friends to use it also!

Peel-Tek, LLC
United States
Almost 3 years using the app
Yotpo replied January 31, 2021

Thank you for your review. We're happy to hear you had such a positive experience with our customer service.

March 22, 2015

Great app that helps in a lot of ways. Not quite perfect yet, as it's still a little bit unclear how to make things look just the way you want them to when they appear on your website or on social media, but aside from that, it's an excellent app with great service.

JapanWifiBuddy.com
United States
Almost 3 years using the app
June 22, 2021

That customization of the app is incredible. Hands downs the best out there. My agent, Junalou's, understanding of the software and my needs have exceeded my expectations.

Breakthrough Guitar
United States
Almost 3 years using the app