Reviews (6,919)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets, which have led to increased customer engagement and sales. Its seamless Shopify integration, social sharing, and robust analytics are also valued. The customer support is often described as efficient and helpful. Merchants also benefit from the app's ability to send review requests to new customers and its support for multiple languages.

May 26, 2024

Honestly, probably the only service that is worth paying over $200 a month for reviews. Run away from the others.

Beyond Memories
United States
11 months using the app
Yotpo replied June 7, 2024

Thank you for writing a review — we value your feedback.

May 30, 2024

They are always very helpful if there's an issue. I was previously helped by Wendyle who was fast and assisted me without hesitation. Thank you!

Femique
Sweden
Over 2 years using the app
Yotpo replied June 7, 2024

Thank you for taking the time to share your thoughts with us. Your feedback is greatly appreciated.

May 23, 2024

Thanks to Ruzsel who was able to help me with my problem, I recommend the support of this app which, despite the rather long time it took, was able to respond to my concerns.

Aperol Official Online Shop
France
12 months using the app
Yotpo replied June 7, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

May 18, 2024

Ruzsel J was very helpful in helping me put my reviews on website. Thank you for your help.

KE Cosmetics
United States
Over 2 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

May 14, 2024

Yotpo is a great app, been using it for product reviews on my store. Was having some issues with displaying Star Rating but Gabriel S. was a great prompt help

Genie.pk
Pakistan
Over 1 year using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

May 3, 2024

Awesome fast very helpful and understood the issue.

John G. found the solution ASAP..

The BEST...

Lavande Farm
United States
Over 6 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

June 4, 2024

Excellent customer service! Ruzsel J was very knowledgeable and was able to solve my problem within minutes.

Cashier Depot
United States
Over 2 years using the app
Yotpo replied June 7, 2024

We appreciate your feedback, thank you!

May 14, 2024

John G. was great! He made the changes I asked very quickly. It was a pleasure working with him. Thank you so much John.

HarperCrown
United States
Almost 5 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

May 29, 2024

YotPo support (Doner P) was really helpful in addressing some small display issues on the shopping cart. We've been using the app on another Shopify store for years and are very happy with it. So much so that we didn't hesitate to install it on our most recent Shopify Store (sister brand company). It does everything we need and easy to adjust the settings to match our brands.

ParSkins
United States
3 months using the app
Yotpo replied June 7, 2024

Thank you for sharing your review with us! Your feedback is truly valued. Our goal is to deliver exceptional customer experiences, and we're delighted to hear that we've made a positive impression.

April 1, 2024

been using this app for yearrsss, and it's always great, especially the support they always respond right away and solve the issue right a way, Jeorge Kenneth V was very helpful, thank you highly recommend

Sophie & Panda
Hong Kong SAR
Almost 3 years using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!