Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

February 18, 2018

I cannot login. Always says INVALID PASSWORD eventhough i already reset my pw and i input it correctly. Cannot reach the support team as well.

Vanes Sari Sari Store
Philippines
17 minutes using the app
September 28, 2017

don't install it. you cant delete it from your store. Its just crap

Williams Addison
United States
15 minutes using the app
March 3, 2018

doesnt allow for picture uploads on free version ... so honestly not worth it and paid version is so expensive

Jewelsforjoy
United States
14 minutes using the app
April 4, 2022

They are not transparent with pricing. Waste of time, much cheaper alternatives out there and the widgets look poor.

Gift Moments
United Kingdom
13 minutes using the app
March 26, 2017

Terrible app, scam artists, its not free. Free to install, pay to use. can't even use basic functions without paying. How about let the users try the basic features like reviews with pictures and video and charge for the rest of the BS. I hope your start up fails you scam artist!

Uber Appliance0
United States
7 minutes using the app
January 9, 2021

It was completely unusable after download. I was very disappointed. It asked me to make an account, but every time I clicked "Submit" I got an error message even with all fields being filled out correctly.

luckypeach.co
United States
3 minutes using the app
Yotpo replied September 30, 2021

Thank you for taking the time to leave a review. We completely understand your frustration and we apologize for this inconvenience. After looking into your case a support agent has reached out to you several times with no response. Please know that we are available 24/7 should you reconsider.

August 25, 2020

This app wouldn't work. Installed it fine, wouldn't let me past the account creation page so couldn't access anything else. Waste of time.

Oh Vestirse
United Kingdom
3 minutes using the app
Yotpo replied December 6, 2020

We appreciate you taking the time to leave your feedback. We'd like to apologize for the negative experience you've had with us and we completely understand your frustration. We are constantly working on improving our products, and your feedback is very important. One of our customer support representatives has tried reaching out several times, but sadly we got no response. Please feel free to reach out to us, and we will do everything we can to help you.

January 12, 2018

Initially a great app to use. At some point it "somehow" deactivated/deleted all reviews with no warning. I never deleted the app yet they were all gone. Now I have no reviews on my products. I do not recommend.

Pop20ny
United States
2 minutes using the app