Reviews (7,096)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

June 1, 2024

Thank you so much for your fast service! Arven helped me with so many issues, I'm amazed! You're the best, I can't explain how I'm grateful for your help. I got all of the infornation with clear explanations, amazing service and support team!

ALL DAY JOY
United States
9 days using the app
Yotpo replied June 7, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

Edited January 5, 2024

Rhenant is fantastic. I was very frustrated trying to add the carousel to my website and through chat Rhenant did it in a matter of seconds. I added him as a collaborator and once he was on my website he changed my widgets to a beautiful blue and added the carousel. Such a great service. Everything I asked him to do was done in no time. It is very comforting to know that if i need help again and I sure I will when I upgrade my plan that someone like Rhenant (a real person is there to help me). My star rating is 100 not just 5. thanks Rhenant

Thea With Love
Australia
Almost 3 years using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

October 6, 2024

好东西

Mingsu
Thailand
16 days using the app
May 8, 2024

I had a specific issue and Daniel P. from the support team was very helpful and able to help out quickly. Yotpo and the support team have been great!

Shop The Courts
United States
4 months using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

June 20, 2024

Great support from Ruzsel with importing product and reviews into Yotpo for Tiktok import.

Red Dot Laser Engraving
United States
5 days using the app
Yotpo replied July 15, 2024

Thank you for the kind words! We're happy to see your reviews are getting syndicated into Tiktok. Feel free to reach out again if you have any questions or concerns.

May 28, 2024

Good work by Ruzsel J. Thanks you for services.

Sellersoft US
United States
3 months using the app
Yotpo replied June 7, 2024

Thank you for your valuable feedback! We genuinely appreciate it. We're committed to enhancing both our products and our team to ensure we consistently deliver the best possible customer experience.

December 19, 2023

My reviews weren’t showing on my website, possibly due to some changes I’d made. I reached out on a Sunday and Doner fixed the issue immediately. Thanks!

Seam Reap Bags
United States
About 7 years using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback.

January 5, 2024

They immediately fixed the issue when I pointed out that the review tag was broken. Additionally, they went above and beyond to resolve other problems as well. I never imagined such an experience was possible through chat. It was one of the best customer service experiences of my life. I sincerely hope that one day it will be available in Japanese.

阿波ツクヨミファーム
Japan
Almost 2 years using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

April 2, 2024

Outstanding customer support from Jeorge at Yotpo! With the Shopify Reviews app being deprecated, we needed help moving over to Yotpo and Jeorge was so helpful in getting the coding and installation completed accurately and quickly. Amazing support! Thank you!

HootBooth Photo Booth
United States
Over 2 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

July 10, 2024

Application au top et support très réactif et disponible !

La Boite concept
France
13 days using the app
Yotpo replied August 19, 2024

We're glad you’re enjoying the app and finding our support team responsive and available. Thank you so much for your feedback!