Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

March 26, 2021

Yotpo is really easy to use, very helpful customer service. Sheen was a great help in exporting my reviews for me.

Inspire Hardware
United States
Over 2 years using the app
August 5, 2021

This app is great to handle customer review seamlessly. Great customer service and automated review request notifications.

Full Moon
United States
Over 2 years using the app
Edited October 21, 2019

The app is really easy to use. They added on some extra featurs for the frree plan so it got even better.
I am trying out growth plan ( paid) now). Michelle helped me check my widgets , coupon codes and emails were set up OK. Thanks Michelle

Thanks Danreb for helping me with the billing situation

Santivia - The Way To Good Health
United States
Over 2 years using the app
September 15, 2022

Makes it so easy to collect reviews! Whenever I need help I am able to connect with an agent very quickly. James helped me recently so I could manually request reviews on a specific product I am trying to grow.

Shop Will Beauty
United States
Over 2 years using the app
Edited August 18, 2024

What an incredible service. I couldn't get my star ratings to appear so i asked on live chat. The responses were so fast I thought it was a bot! Rovi C helped me. I simply ticked an approve notification on my Shopify website which gave him access to my site and in 5 minutes he got the stars working and even adjusted them when I cheekily asked. I'm delighted. Highly recommended. Thank you guys.

Buy Electric Scooters UK
United Kingdom
Over 2 years using the app
November 9, 2019

Great app and the help is amazing, I had a lot of issues with my page and Josephine help me a lot with the page and made everything go smoothly. Thank you!!

Slani Store
Australia
Over 2 years using the app
Yotpo replied November 18, 2019

Thank you so much for taking the time to leave a review! We're so happy to hear everything is back up and running smoothly.

August 3, 2022

Great conversion rate booster. Love it. I think anyone who is serious about ecommerce should get it.

PherazoneFragrances
United States
Over 2 years using the app
Edited May 15, 2023

Update 16/05/2023 - SO QUICK TO RESPOND!!! I love these guys!!! Assistance was requested with updating the widget in a new theme and they had it done in no time.

Update 23/04/2021 - The team is very quick to help and they go out of their way to note how else they can assist. Highly recommend this app. Great app, works well with their Loyalty and Rewards app. We had a couple of issues setting it up, but the team was very quick to respond and resolve the issues. I love that there's an option to use it for free on a small scale and only pay as orders grow.

Tielka
Australia
Over 2 years using the app
Yotpo replied November 4, 2020

Thank you for your review. We're happy to hear you're enjoying using Yotpo.

June 15, 2021

Easy to set up and customize. Sheen from customer service helped me resolve an issue I experienced quickly.

STARTUP COFFEE
United States
Over 2 years using the app
September 6, 2018

Great app. Collects lots of reviews for our website and allows us to respond when necessary before posting below star ratings. Cust service is also very responsive. If you have an online store you definitely need this app.

Snack Hawaii
United States
Over 2 years using the app