Reviews (7,165)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

September 27, 2018

Excellent customer service, we had an issue with our mobile version and Yonathan M helped us out and even provided the code I needed.

homecityinc
United States
Over 2 years using the app
March 10, 2022

Sheen was super helpful in guiding me through solving an issue we were having! Super sweet and fast in responding.

Karmela Cosmetics
United States
Over 2 years using the app
December 22, 2021

I had questions about the review carousel and referrals and Doner helped me with those via chat. He answered all my questions.

sunsetscents
United States
Over 2 years using the app
December 10, 2021

Great app, and great customer support. Particularly like the fact that it is compatible with Google reviews, and all the additional add-ins which will become handy as we grow.

Dermlove Skincare
United States
Over 2 years using the app
Edited July 1, 2017

The free version is great for the beginning. I use this app on https://www.abeauty.ro and I plan to buy a plan, but I don`t need all features and they seem pretty expensive.

Abeautyro
Romania
Over 2 years using the app
February 14, 2023

The service James provided was excellent. He knows what he is talking about and helped me navigate a stressful issue we were having with our reviews.
I would highly recommend Yotpo as an app for generating reviews and also James from the service department.

Eagle Claw Fasteners | Stainless Steel Wood Screws
United States
Over 2 years using the app
Yotpo replied February 24, 2023

Thanks for your feedback, we really appreciate it.

Edited July 24, 2022

So this is my second review and this time it was Sheen who helped me. Again, easy communication and everything is done in super quick time. Awesome work and again would recommend every time. Thanks Sheen. The first time I had to use the support team, I spoke to Kenn who was also awesome. It was easy communication, he understood what I wanted and had it done in a flash. I have been impressed with Yotpo ever since I started using them and was worried that I had bitten off more than I could chew with my latest update but Kenn stepped in to save the day. Well done guys. Thanks.

SoapOman.com
New Zealand
Over 2 years using the app
Edited October 6, 2022

Over the last 3 days I contacted the customer service every day and they have been super fast every time, didn't have to wait and they resolved all my issues in a fast manner. And I am on the free plan so I appreciate it even more. I've continued to have great service from team, including Yotpo Radly, who improved the appearance on the stars widget on our site! Thank you.

Billi London
United Kingdom
Over 2 years using the app
Edited July 1, 2022

I am updating my review, and from 2021 to now this app has still been outstanding. Great app, works so well, and the customer service is excellent.
Great job, Highly recommended!
I really love this app, it has helped me get reviews with no work from me. Their customer service has also been excellent. Thank you Mark for helping me with a problem, you were quick and efficient.
Highly recommended!

Jeangeniehealth
South Africa
Over 2 years using the app
May 1, 2013

This *IS* the best App on Shopify right now. Seamless integration, incredible ease of use and HUGE value to our business. I can't say enough good things about Yotpo and what they've built. Bravo!

~Rob | 3upgolf.com

3 Up Golf
United States
Over 2 years using the app