Reviews (7,159)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

August 25, 2022

James Yotpo was a delight to work with. He helped me figure out my issue and now I am good to go! Thank you!!

Boat Bitch Apparel
United States
Over 2 years using the app
January 24, 2022

When I changed my theme to a new one, I had two choices either to use Shopify's Product Review or Yotpo. I was struggling to choose which one to go to even though someone recommended Yotpo. I am so glad I chose Yotpo as it provided more functionality for conversion. But the key deciding factor why chose Yotpo without hesitation was the level of support I received from Eduardo R today via chatbox. He was very efficient and knowledgeable and nothing was too hard for him. I came from an IT senior management background and I managed numerous people if I was to hire I will have Eduardo any time. I can't thank him enough for how valuable support he provided me today. Eduardo placed the product review where I want it to appear and he solved all of my product review-related problems and ratings. Thank you so very much, Eduardo. My heartfelt thanks to you. from the very happy customer of your technical support

LA MAXIME
Australia
Over 2 years using the app
January 17, 2023

Rayne R has been incredibly helpful in terms of fast and great service. Super patient and really service oriented. The app is great as well.

Bered Sverige AB
Sweden
Over 2 years using the app
Yotpo replied January 18, 2023

Thank you for sharing your thoughts with us!

Edited April 2, 2024

Great customer service! great app to navigate and get reviews. 100% recommended if you are thinking to ramp up your website! Arven went over and above to help me!

The Gift Company
Australia
Over 2 years using the app
June 27, 2021

Ronel helped me a lot, he solved my issues and also suggested to do more things about my store, I highly recommend him, Thank you!

Fashionezza
United States
Over 2 years using the app
April 7, 2021

Great App i can do everything i wanted with this app.
Great Customer Support (Manny) Done so much stuff and was very friendly.

Poldo Pfäffikon GmbH
Switzerland
Over 2 years using the app
Edited September 30, 2021

The rep Jo Lorenzo was very helpful and patient, answered my question, great customer service . I think I want to stay with this app as I have been playing around with others to see what works .

VerityEco
United Kingdom
Over 2 years using the app
September 24, 2021

loved the service I was provided very helpful I was helped with adding my review snippet back on my site once I changed my theme. Kaiser helped me very nice

QueenSavage Boutique
United States
Over 2 years using the app
Edited March 22, 2019

Excellent app and customer service, especially while still using the free version! I needed the star rating moved to a specific place on my add to cart page, as well as on the category page, and Aleksandra provided this service fast, and without additional pay. I spoke to the sales team, didn't think they were pushy at all. They actually suggested to just use the free version as I wanted, and when ready for more to give them a call.
When I changed my website theme, again I got fast support again, this time from Raphael.
The rating system works like a charm, I'm very happy with this app!

Chance Loves Swim
United States
Over 2 years using the app
November 1, 2022

I had a problem with installing and setting Yopto with our New Theme. So I reached to Yopto and Allen Yotpo was helped me alot! It was real quick and convinence. I had a nothing to set for my New Theme. I really appreciate what you had done for me! Allen!

MinimalBijoux
South Korea
Over 2 years using the app