Reviews (7,171)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

April 7, 2021

Great App i can do everything i wanted with this app.
Great Customer Support (Manny) Done so much stuff and was very friendly.

Poldo Pfäffikon GmbH
Switzerland
Over 2 years using the app
Edited September 30, 2021

The rep Jo Lorenzo was very helpful and patient, answered my question, great customer service . I think I want to stay with this app as I have been playing around with others to see what works .

VerityEco
United Kingdom
Over 2 years using the app
September 24, 2021

loved the service I was provided very helpful I was helped with adding my review snippet back on my site once I changed my theme. Kaiser helped me very nice

QueenSavage Boutique
United States
Over 2 years using the app
Edited March 22, 2019

Excellent app and customer service, especially while still using the free version! I needed the star rating moved to a specific place on my add to cart page, as well as on the category page, and Aleksandra provided this service fast, and without additional pay. I spoke to the sales team, didn't think they were pushy at all. They actually suggested to just use the free version as I wanted, and when ready for more to give them a call.
When I changed my website theme, again I got fast support again, this time from Raphael.
The rating system works like a charm, I'm very happy with this app!

Chance Loves Swim
United States
Over 2 years using the app
November 1, 2022

I had a problem with installing and setting Yopto with our New Theme. So I reached to Yopto and Allen Yotpo was helped me alot! It was real quick and convinence. I had a nothing to set for my New Theme. I really appreciate what you had done for me! Allen!

MinimalBijoux
South Korea
Over 2 years using the app
March 6, 2014

Just want to say thank you for the amazing work. Your plugin has rocketed our tiny online shop (www.nitecorelights.com) to now 12 retailers island wide. Our growth could not be possible without the testimonial support you help us create with our customers.

Thank you and keep up the awesome work!

Nitecore | The most advanced precision made flashlights in the world
Singapore
Over 2 years using the app
Edited October 23, 2021

Doner was great. He was patient throughout our long converstaion, heard my issues and solved them conveniently.

REBEL™ PRO
Canada
Over 2 years using the app
May 22, 2020

Great app. Great service from Bernard!! Setting up the auto capture trigger after a product is fulfilled. Thank you

Goo & Co.
Australia
Over 2 years using the app
February 3, 2023

Thank you Simoun Francis S for the speedy customer service. You fixed my issue in quickly and efficiently.

La Suite Skincare
United States
Over 2 years using the app
Yotpo replied February 24, 2023

We appreciate your feedback, thank you!

September 17, 2020

Caroline helped me migrate my Shopify reviews over to Yotpo very easily. My exported reviews file was incorrect and she showed me where and how to fix it!

Juice
United States
Over 2 years using the app
Yotpo replied September 23, 2020

Thank you for taking the time to leave a review. So happy to know you had such a positive experience with our customer service!