Reviews (7,174)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

Edited June 29, 2021

James C. was helpful in answering my questions through the chat. I am new to Yotpo and he liked helpful articles for me to learn more. I wish Yotpo had experts available via phone to assist in in-person tutorials.

Hardwire LLC
United States
About 2 years using the app
September 3, 2018

Terrific product and stellar customer support. Highly recommend!

Dutch Boots
United States
About 2 years using the app
Edited April 21, 2015

Has helped our store build its reputation, and increase our ranking in Google. Great app. Thanks Yotpo!!

Smog Test
United States
About 2 years using the app
Edited July 4, 2024

Fantastic customer service super quick to respond! Thank you Ruzsel J for your help!

clemismarket
Italy
About 2 years using the app
March 15, 2023

Today Yotpo support (Warly) helped me to place the Review Caroussel on our website. You need to adjust the theme code which is for me too technical. Walry helped me quickly and to my sattisfaction.

The Bo Collective
Netherlands
About 2 years using the app
September 26, 2019

Jenny from support fixed the issue I accidentally created within a day! She found the problem from behind the scenes and corrected it very quickly!

Master Networks Store
United States
About 2 years using the app
Yotpo replied October 6, 2019

Hi there! Thank you so much for writing a review and giving us feedback. Glad to hear our support team was able to help!

Edited July 27, 2020

This app is awesome. I'm using the free version. I needed help with the layout, asked the customer service and they got right back to me and fixed two issues I had right away, they are awesome! Happy I choose this app over others.

PYT Candles
United States
About 2 years using the app
July 5, 2021

I needed help from the support team to edit the CSS code of my website and Ed did a great job! Thank you again.

Maya's kind
Bulgaria
About 2 years using the app
October 30, 2022

Just downloaded but a great experience so far. I was faced with an installation issue and the live chat feature responded and fixed the issue promptly.

L'Anse
Canada
About 2 years using the app
Edited February 21, 2020

Hands down one of the best review apps out there that every shopify store should trial at the least. Apart from the product being so comprehensive, their customer support is also second to none, responses received within 24 hours and on point. Only drawback I'd say is their subscriptions are quite pricey especially when you move up the tiers.

Apex Customs
Australia
About 2 years using the app