Reviews (7,085)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

September 4, 2022

The app is easy to use and understand. Plus, if you ever need help, Doner P on the support team is amazing!!

SOMI Matcha Energy
United States
About 2 years using the app
Edited April 21, 2021

great customer service from Eunice - very helpful ! I would recommend this app to anyone trying to increase their expose and build new client trust

Soleil Organics
United States
About 2 years using the app
January 27, 2022

Support has been excellent. They respond very quickly and were more than willing to add the review function to a page for us.

Gemstone Creations Australia
Australia
About 2 years using the app
October 10, 2019

Great customer service. Not only answered my question quickly but made ths changes for me!! Thanks

HCC Tactical
United States
About 2 years using the app
Yotpo replied October 28, 2019

Happy to hear it! Thanks for taking the time to leave a review.

Edited June 10, 2022

So far, so good. Been working on collecting manual reviews and setting things up while we move a site to Shopify. Yopto Support team is very responsive and helpful. I've chatted with Orly a few times as well as a few others. Update: just got support from Radly, who was helpful and fast.

Capture.com
United States
About 2 years using the app
Edited August 4, 2021

Thanks to Yotpo customer service agent Ed, for his lightning-quick help in all my questions and an issue that i had. Very kind and really good customer service! I recommend this app!

KjSelections
United States
About 2 years using the app
Yotpo replied June 25, 2019

Hey KJSelections, thanks for the awesome review. Authentic reviews are what customers are all about, and that's what we're all about too! Glad to hear you are happy with the service and are enjoying Yotpo.

April 27, 2021

Junalou was great at assisting me with adding code to my site. I appreciate the clear communication and how quickly I was assisted.

103 Collection
United States
About 2 years using the app
January 31, 2022

Eunice P is best . solved my issue quickly and very understanding .
highly recommend yotpo for reviews and promotions

Acme Glass
Canada
About 2 years using the app
May 2, 2022

Overall Yotpo are definitely the best out there to which they have nice Google review integration. Great support from Kenneth John M at Yotpo as well.

Wavves®
United Kingdom
About 2 years using the app
June 8, 2021

The app works very well I am mostly using it for collecting reviews and sending out mail to collect reviews. I had issues while setting up my account and the customer service was outstanding they had me up and running in no time.

Shady Lady Dyes Yarn
Canada
About 2 years using the app