Reviews (7,174)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

April 12, 2021

Great App to collect reviews from your customers!!! Bunch of options for optimization and tracking your conversions. Customize your emails and ask for reviews from your customers manually or in auto mode. Add widgets and carousels with reviews to your website. Awesome customer service - Thanks Yotpo James for your help!!! Definitely recommend!

Go-To Superfoods
United States
About 2 years using the app
Edited November 2, 2021

I just had a super awesome chat with Ronel R for support on getting a customer to update their review because he was happy with our customer service. Ronel was friendly and fast, what more could you ask for?

SRC MOTO
United States
About 2 years using the app
August 2, 2023

Now, speaking of excellent user experiences, gotta mention, "John G" from customer service. We've had our fair share of chat conversations with the customer service team, but John G. stands out with his patience and dedication. His ability to not just hear, but really listen to our issues made all the difference. We had the task of importing 100+ reviews. He patiently guided us through the entire process, ensuring everything went smoothly. And bonus points for taking the extra step of directing us to utilize features we were completely unaware of! Some other agents fell short here, but John G. was a game-changer.

TruColour Bandages
United States
About 2 years using the app
May 13, 2014

Would highly recommend this app.

Great support, easy to set up and very customisable.

Helps consumers see clearly what others have written, and gives products a rating on your site - strongly recommend as a review app.

LeoLites Electronic Cigarettes | E-Cigs Have Evolved
United Kingdom
About 2 years using the app
October 1, 2020

Wonderful app with great customer service. I was confused about how to input the widget onto my new theme, chatted with Leizel for 15 minutes and it was good to go. Saved me an hour with a programmer and $75, thank you!

Sienna Naturals
United States
About 2 years using the app
Yotpo replied October 4, 2020

Thank you so much for your review. We're happy to know you're all set up and ready to go!

April 27, 2021

I needed help completing a task and I received excellent service. Thank you for your fast and friendly service.

Liberty Metal and Design
United States
About 2 years using the app
October 3, 2022

The app is great and makes collecting product reviews super easy. I needed help with coding something and Kenneth John M updated my code in a matter of minutes. Super friendly and professional all around. Highly recommend.

Brick Town Apparel
United States
About 2 years using the app
May 23, 2021

I love this app! It gives my store "Street Cred" I needed to update the code on my new Shopify store and Mark helped me. He actually inserted all of the code needed to import all of my reviews into my new store for me. He was fantastic! Highly recommended!!

Mahannah's Sci-fi Universe
United States
About 2 years using the app
January 18, 2022

We were a little confused at first but we contacted their support service immediately. Was very impressed by how fast and patient they were regarding my queries even though we have multiple questions!

Studio Zukuri
Philippines
About 2 years using the app
February 27, 2024

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ElectronExpress
United Arab Emirates
About 1 month using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback.