Reviews (7,148)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

July 11, 2024

Great customer service Ruzsel J resolved my issues quickly and effectively with precise instructions.

Alana Eve
United States
Over 1 year using the app
Yotpo replied August 19, 2024

Precise instructions are indeed efficient! Thank you for the review!

March 6, 2024

Jeorge Kenneth V was an AMAZING help to us on Yotpo chat! It was almost as good as speaking by phone and yet extremely efficient. he was so helpful and resoved many issues for us. Thank you Jeorge!

Lily Trotters
United States
Over 7 years using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

June 19, 2024

Well, the support help a lot. That's a fact !
They deserve 5 Stars

amedcine
France
About 1 year using the app
Yotpo replied July 15, 2024

We're thrilled to hear that our support team was able to assist you effectively! Thank you for acknowledging their helpfulness and for your five-star rating.

April 24, 2024

Great app and customer service. I had trouble with showing my star rating on products due to my theme being customised. Mitch helped me out and got it working

Redback Liftwear
Australia
6 months using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

May 14, 2024

John G. was great! He made the changes I asked very quickly. It was a pleasure working with him. Thank you so much John.

HarperCrown
United States
Almost 5 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

February 13, 2024

Gabriel S. was such a great help and made setting up the review widget and star rating widget easy. He did all the work and was even able to move things to different parts of the page and helped with sizing and styling. Anything he couldn't help with he escalated to the developer to get it resolved. Thanks again!

Aria the Fox
United States
About 1 year using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

April 2, 2024

Outstanding customer support from Jeorge at Yotpo! With the Shopify Reviews app being deprecated, we needed help moving over to Yotpo and Jeorge was so helpful in getting the coding and installation completed accurately and quickly. Amazing support! Thank you!

HootBooth Photo Booth
United States
Almost 3 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

February 13, 2024

Yotpo is easy to work with and I've been able to customize my Review widgets to an extent that I wasn't able to with our previous service. The customer service is also amazing. I spoke with Rhenant, and was helped within 5 minutes. So happy we switched over to Yotpo!

Capillus
United States
Over 1 year using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

May 3, 2024

Awesome fast very helpful and understood the issue.

John G. found the solution ASAP..

The BEST...

Lavande Farm
United States
Over 6 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

July 12, 2024

Really good customer experience from Wendyle and a great app in general.

Soma Recovery
United Kingdom
4 months using the app
Yotpo replied August 19, 2024

Thanks for the kind words! Glad to hear that you had a great experience with Wendyle and are enjoying the app.