Reviews (7,085)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

January 20, 2020

Paulo from support was exceptionally polite and effective in answering my questions and integrating a requested reviews feature. A+

My Other Best Friend
United States
About 2 years using the app
October 30, 2022

This app is amazing as well as the customer service. I had the pleasure of working with Daniel P. He was very helpful and patient. Highly recommend this app.

Indigénē
United States
About 2 years using the app
June 3, 2021

Ed, the colleague i spoke to via the live chat literally took it away! I told him the issue I was having, gave him permission to my website, and the problem was resolved in 4 minutes. Great service!

GRIDE
United Kingdom
About 2 years using the app
Yotpo replied June 6, 2021

Thank you for leaving a review. We're constantly working on improving our customer service and we're happy that we hit the mark for you.

June 21, 2013

Probably one of the best if not the best, shopify app I have come across so far. We have already received good feedback by our clients on our ability to show to customers and everyone the products and service we provide and a great confidence booster.

Simply Live
United Kingdom
About 2 years using the app
March 29, 2022

Eduardo R. was expedient and polite while helping me with my carousel issue. Now my reviews are current and customers will be more likely to shop with me.

Chocolate Chick Tees
United States
About 2 years using the app
October 31, 2022

It works great and the support is excellent. I contacted support and they helped me in a matter of minutes.

OutLaw Eyewear
United States
About 2 years using the app
September 21, 2023

John B was so helpful in solving my problem extremely quickly! Great support!

Formless Beauty
United States
About 2 years using the app
Edited December 30, 2020

I use this App for a long time now, Highly recommend it (which I do often for colleagues) every issue I came across the customer service is beyond helpful just like now Mary Ann, A Yotpo representative fixed my issue on an unpublished theme version without I even asked -
Thank you so much!!

The Lady Bride
Israel
About 2 years using the app
Yotpo replied December 31, 2020

Thank you for leaving your review, we really appreciate your feedback!

September 18, 2021

I wanted to customize my widget and carousel and Manny from Live chat helped me get that done asap. Great customer service.

Honey Hijabs
Canada
About 2 years using the app
September 6, 2021

Orly assisted me today. I was having an issue integrating the reviews widget on my new Shopify theme. Orly was very friendly and helped me with this issue fast!

The Violet Victoria
United States
About 2 years using the app