Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

March 5, 2021

Easy to set implement and really impressed with their customer service. I used their chat function and Mary Ann was really helpful and and helped me by implementing the code for me! Thank you Mary Ann and Team Yotpo

Sisterly Tribe
Sweden
About 2 years using the app
July 28, 2023

I had a problem with the widget staying active for some reason. "John B" was able to fix it for me quickly! Thanks so much! Now my customers can actually see that I have reviews.

A Queens Garden 2
United States
About 2 years using the app
March 11, 2014

The app was easy to install and thanks to this service, we now have reviews on our site which seems to be a big benefit to our customers.

HIDEit Mounts
United States
About 2 years using the app
Edited June 3, 2021

Great assistance from Junalou today! Great customer service. Easy application use. Was able to port existing reviews from old website to new shopify site.

The Beautee Shoppe, LLC
United States
About 2 years using the app
Yotpo replied October 4, 2020

Thank you for leaving a review. We're happy to hear you're enjoying Yotpo.

November 6, 2022

Excellent customer service. Kenneth John was able to help me create a unique page for reviews on our store. Very quick and it it turned out exactly as I needed it. Thanks!

huggoptix.com
United States
About 2 years using the app
Edited November 14, 2024

I would like to give a shoutout to the Yotpo Customer Service team for being super helpful. We recently had some issues in uploading reviews [uploaded reviews for the wrong variation] and they helped us until we got the correct one uploaded. Thank you Daniel, Rovi, Edilyn, Mitch and to all other support team members who have helped us. You guys are the best!

Nutratology
Canada
About 2 years using the app
October 31, 2014

Great app, been using it for a short time, but really impressed with it. Great way to attract new customers, and also great to see what our loyal customers think about us. Great job!

Globy Gift
Mexico
About 2 years using the app
Edited November 4, 2019

I can't say enough good words about how quickly Pauline helped me set up my review system, and answered all of my requests. I love this review system and how it looks on the site!

ActiveLifeUSA.com
United States
About 2 years using the app
July 5, 2022

The Yotpo team has always been extremely responsive with my questions. They understand exactly what my dilemma is and have a solution or options within minutes. With my most recent interaction Nick knew what I was trying to accomplish, and although my current plan doesn't accommodate the feature I was hoping to apply, he provided me with alternate options within my plan until it makes sense for me to upgrade. It was very helpful.

BODY & BOTANY
United States
About 2 years using the app
October 25, 2021

Thanks Jo Lorenz for helping The Sweet Kitty Club with adding our widget to the site. Big help! kuddos

Sweet Kitty Club
United States
About 2 years using the app