Reviews (6,910)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets, which have led to increased customer engagement and sales. Its seamless Shopify integration, social sharing, and robust analytics are also valued. The customer support is often described as efficient and helpful. Merchants also benefit from the app's ability to send review requests to new customers and its support for multiple languages.

Edited May 17, 2023

Helpfull ap that gives my webshop social proof :) Also the customer support from Simoun Francis was very good.

Kadoing
Netherlands
Over 1 year using the app
January 28, 2021

I grew my business for almost a year using the free version of Yotpo, and scaled up to the Growth plan recently. I installed a new theme just prior to doing this, and had some difficulty migrating the widget over. I contacted their support team on a few occasions to get fixes, and received support within minutes each time. Mary Ann was friendly and helpful, made backend fixes for me quickly. Thank you!

Conway + Banks Hockey Co.
Canada
Over 1 year using the app
January 26, 2022

I use this app to have customers review product and display for future customers. Keith has helped me add reviews on products to display

Soy Senorita
United States
Over 1 year using the app
January 11, 2021

Excellent customer service! Mary Ann was super helpful...answered all my questions and helped get me up and running. Highly recommend!

Beedigger's
United States
Over 1 year using the app
Yotpo replied January 12, 2021

Thank you for sharing your review. We're constantly working on improving our customer service and we're thrilled to hear we hit the mark with you!

August 11, 2022

Great at gathering feedback and adding trust signals to your site. Helpful for customers to see other user ratings. Yotpo support (Jeorge was last agent) is excellent too if you need them (live chat, or collaborator access). Thanks Yotpo!

Caffe Tech Canada
Canada
Over 1 year using the app
Edited October 14, 2020

The platform is great and the customer service even better! Liezel was super helpful and even helped me set everything up on the website. This woman deserves a raise, she did it all so well and so quickly! I will also now install YOTPO on my other websites.

Silkkin
United States
Over 1 year using the app
Yotpo replied October 21, 2020

Thank you for leaving a review! We're so happy Liezel was able to help get you set up quickly and we'll definitely pass on your compliments.

November 10, 2020

I used this app to start collecting social proof for my store as I scale. Had a few issues with the placement of my widgets but the support team happily went in and edited this for me! Looks and works perfectly.

SwigFresh
United Kingdom
Over 1 year using the app
Yotpo replied November 11, 2020

Thank you for taking the time to leave a review. We're thrilled to hear you're up and running smoothly!

Edited May 19, 2022

Thanks to Allen M. from the team for helping me out with my questions! Great customer service. Thanks a lot!!

PetKind Pet Products
Canada
Over 1 year using the app
September 8, 2021

Fantastic support to implement reviews on our website! quick response and no issues at all. Would recommend 100%

Onward Online
Australia
Over 1 year using the app
Edited August 17, 2022

UPDATE: Love this app! The features they provide are great for generating social proof and increasing trust for our brand! Shoutout to both Djan and Warly at Yotpo for the wonderful customer service on 2 seperate occasions! They were both so helpful and friendly! I Had a few questions and needed some adjustments done to our website and both Warly and Djan provided us with all the info we needed (and more) as well as completed the tasks required quickly. Overall pleasant experiences!

Givera
Canada
Over 1 year using the app