Reviews (6,918)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets, which have led to increased customer engagement and sales. Its seamless Shopify integration, social sharing, and robust analytics are also valued. The customer support is often described as efficient and helpful. Merchants also benefit from the app's ability to send review requests to new customers and its support for multiple languages.

March 6, 2019

My company has been using Yotpo for a few years now and we had built up a large database of reviews when I accidentally did something that made me lose all of them all at once. I worked with Bernard in customer support who was outstanding and patient and eventually helped me retrieve every last review that I had lost. Such a relief and was so helpful throughout the process.

Eagle Energy
Canada
Almost 2 years using the app
February 20, 2023

We've been using Yotpo for a couple of years now. Ran into an issue updating our theme and requested support to get our reviews showing again. Warly went above and beyond making sure our initial issue was fixed and also made some additional optimizations which had been bugging us for a while. Really appreciate the great support!

Madd Gear
United States
Almost 2 years using the app
Yotpo replied February 24, 2023

Thank you for writing a review — we value your feedback.

June 8, 2022

Awesome app and service. Very easy integration with Shopify to show onsite reviews to help build trust. The review process is a key part of our post-purchase customer engagement program. The Yotpo service team are excellent as well! Definitely recommend

Stone Age Staples
Australia
Almost 2 years using the app
November 3, 2021

This is a very good app with excellent customer support. They helped me on the support chat instantly. Thank you

home_vibe_oz
Australia
Almost 2 years using the app
March 18, 2022

Orly was fantastic and fixed my problem right away. I was very impressed! Great customer support and quick resolution. Orly knew exactly what to do.

thebig8crate
United States
Almost 2 years using the app
April 2, 2021

I'm writing this review to thank Junalou for the support I received today via chat. I asked Junalou a bunch of questions and Junalou stayed with me for over half an hour and patiently answered them all. Highly recommend based on the customer support alone.

Fred and Far by Melody Godfred
United States
Almost 2 years using the app
Yotpo replied April 4, 2021

Thank you for your review. We're thrilled to hear you had such a positive experience with our customer service! Please feel free to reach out any time if you have any further questions.

May 4, 2021

Great experience and support so far. Gimbert assist to make sure that everything was set up correctly to take advantage of all the features.

Plantation Blue Coffee
United States
Almost 2 years using the app
February 22, 2022

Great customer support and so easy to use. Eduardo R was able to assist us with our queries within minutes. It's seriously one of the best review apps for e-commerce stores.

Orga Foods
United States
Almost 2 years using the app
Edited March 29, 2019

1 1/2+ year user. Reviews just magically appear in your inbox. I accidently deleted my reviews. Grace from Yotpo responded with an easy fix. Then checked to make sure everything went OK.

Great "set it & forget it" app AND great customer service!

Celtic Jewelscapes
United States
Almost 2 years using the app
Yotpo replied March 31, 2019

Thanks for the great review, Celtic Jewelscapes! We love getting feedback from customers that have been with us for a long time, and it's awesome to hear that we are meeting the mark!

January 24, 2022

Thanks to Radly, who helped me out with a few questions regarding our account. For us YOTPO is the best solution for collecting reviews, because of the many possibilities to get in touch with your customers. Highly recommended

Technostoff
Germany
Almost 2 years using the app