Reviews (7,086)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

June 21, 2022

The app is very easy to use and the service provided by Orly to help get me up and running was excellent.

Mama Bamboo
United Kingdom
About 2 years using the app
November 13, 2023

Shout out to Ruszel J for making my day so much easier in patiently standing by and assisting me with all my queries!! Excellent service!!!!

Shâwelle
Australia
About 2 years using the app
Yotpo replied November 28, 2023

Thanks for your feedback, we really appreciate it.

June 3, 2021

Awesome app. Great support from the agent and they are so responsive to our requests! Good app for collecting reviews and allows customers to get a feel of the item they're buying through legit and reliable reviews!

Dew To Nature
Singapore
About 2 years using the app
Yotpo replied June 6, 2021

Thank you for leaving a review. We're happy to hear you're enjoying using Yotpo.

June 8, 2021

Ed was fantastic support and managed to help me even though I hadn't yet published my theme. Very helpful and efficient. Thank you

wYse
Australia
About 2 years using the app
April 28, 2023

Great service and app! Especially appreciate the customer service help I received from Jeorge. Thank you.

GreenLight
United States
About 2 years using the app
October 24, 2022

Kenneth John M helped me change a review from a site review to a product review, 10/10 on service, quick and efficient, yotpo always has great customer service

Jenna Bricher Swim
United States
About 2 years using the app
Edited September 30, 2021

l'assistenza clienti, è stata a dir poco perfetta. Sono veramente rimasto piacevolmente colpito dalla velocità ed efficienza. Complimenti

Arianna Beauty Routine
Italy
About 2 years using the app
Yotpo replied November 8, 2020

Thank you for leaving a review. We're happy to know we were able to help you!

June 14, 2021

Jo could support us very professional. We had a problem with install the app but he could solve our problem very fast!

NISHIYAMA RAMEN ONLINE
Germany
About 2 years using the app
July 2, 2014

We recently integrated Yotpo into our online melts and tarts store www.randomwax.com. Integration was very easy, and though I'm not a huge fan of non-scrolling elements (like the Yotpo tab), overall the app is very clean, nice, and usable. We've gotten a number of reviews, but the app hasn't started generating any additional revenue yet. Seems like a great tool, but I'm hesitant to rave about it just yet until we get more traffic.

On a side note, be careful about setting up the mini-site for SEO. I tried following the directions and ended up breaking our site for a morning. It really is for advanced users!

If you're considering using Yotpo, though, I'd definitely recommend giving it a try. For most ecommerce sites, the app should add a lot of value.

Random Wax of Kindness
United States
About 2 years using the app
August 18, 2023

James Edmar C. has been so helpful! Yotpo customer service is 10/10! they are quick and responsive! I'm please with the results!

SMUVBEAUTY
United States
About 2 years using the app