Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

May 7, 2021

Thanks Eunice for your nice and quick support :) It solved the issue immediately! Kind regards Daniel

boxhandschuh.shop
Switzerland
Over 2 years using the app
December 8, 2021

Professional and quick customer service by Eunice! Furthermore it works well since we can choose for the option to only do site reviews instead of product reviews.

Eager Bikes
Netherlands
Over 2 years using the app
September 1, 2021

Amazing Customer Support installing widgets! They helped me right away and got them installed with me live.

Video Game Delivery
United States
Over 2 years using the app
August 25, 2022

James Yotpo was a delight to work with. He helped me figure out my issue and now I am good to go! Thank you!!

Boat Bitch Apparel
United States
Over 2 years using the app
January 24, 2022

When I changed my theme to a new one, I had two choices either to use Shopify's Product Review or Yotpo. I was struggling to choose which one to go to even though someone recommended Yotpo. I am so glad I chose Yotpo as it provided more functionality for conversion. But the key deciding factor why chose Yotpo without hesitation was the level of support I received from Eduardo R today via chatbox. He was very efficient and knowledgeable and nothing was too hard for him. I came from an IT senior management background and I managed numerous people if I was to hire I will have Eduardo any time. I can't thank him enough for how valuable support he provided me today. Eduardo placed the product review where I want it to appear and he solved all of my product review-related problems and ratings. Thank you so very much, Eduardo. My heartfelt thanks to you. from the very happy customer of your technical support

LA MAXIME
Australia
Over 2 years using the app
January 17, 2023

Rayne R has been incredibly helpful in terms of fast and great service. Super patient and really service oriented. The app is great as well.

Bered Sverige AB
Sweden
Over 2 years using the app
Yotpo replied January 18, 2023

Thank you for sharing your thoughts with us!

February 28, 2024

Customer service team is so helpful! Jeorge Kenneth V was so great when we needed help changing our coupon for people leaving reviews.

Clover by Clove + Hallow
United States
Over 2 years using the app
Yotpo replied March 7, 2024

Thanks for your feedback, we really appreciate it.

February 4, 2016

Great app however a bit pricey.

Vipra Natural Choices
Denmark
Over 2 years using the app
Edited April 2, 2024

Great customer service! great app to navigate and get reviews. 100% recommended if you are thinking to ramp up your website! Arven went over and above to help me!

The Gift Company
Australia
Over 2 years using the app
June 27, 2021

Ronel helped me a lot, he solved my issues and also suggested to do more things about my store, I highly recommend him, Thank you!

Fashionezza
United States
Over 2 years using the app