Reviews (7,158)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

Edited March 22, 2022

Ran into a few issues with the widget. James E did an awesome job resolving this issue. One of the best tech support hands down!

Nuebiome
United States
About 2 years using the app
November 13, 2023

Shout out to Ruszel J for making my day so much easier in patiently standing by and assisting me with all my queries!! Excellent service!!!!

Shâwelle
Australia
About 2 years using the app
Yotpo replied November 28, 2023

Thanks for your feedback, we really appreciate it.

March 22, 2022

Clean layout on my site I was having trouble but once I reached out for help they were responsive fast and got it up and going for me in no time thank you so much for helping out

Eastern Relaxations
United States
About 2 years using the app
Edited November 5, 2019

Very Very Helpful, I had an issue with my reviews not displaying correctly as I had set it up wrong. The team were quick to help me resolve my issue. Very happy with the service.

Big On Shoes
Australia
About 2 years using the app
Yotpo replied August 28, 2019

So happy to hear that you are pleased with our service, Big On Shoes! Thanks for the great review

Edited March 9, 2022

This app helps provide my potential customers with the confidence they need to click the buy button. Also, in regards to customer service, SO fast and SO nice and knowledgable. Ronel not only explained to me how to fix the issue I was having, but walked me step by step in easy terms to help me fix the code on my site. Thank you! Rhenant, on a separate issue, solved my problem in less than 5 minutes. I had another customer service rep that I was on chat with for hours with no resolution. Thank yoi Rhenant for your knonwledge and timeliness!

VYBE UP
United States
About 2 years using the app
June 21, 2022

The app is very easy to use and the service provided by Orly to help get me up and running was excellent.

Mama Bamboo
United Kingdom
About 2 years using the app
June 3, 2021

Awesome app. Great support from the agent and they are so responsive to our requests! Good app for collecting reviews and allows customers to get a feel of the item they're buying through legit and reliable reviews!

Dew To Nature
Singapore
About 2 years using the app
Yotpo replied June 6, 2021

Thank you for leaving a review. We're happy to hear you're enjoying using Yotpo.

June 8, 2021

Ed was fantastic support and managed to help me even though I hadn't yet published my theme. Very helpful and efficient. Thank you

wYse
Australia
About 2 years using the app
April 28, 2023

Great service and app! Especially appreciate the customer service help I received from Jeorge. Thank you.

GreenLight
United States
About 2 years using the app
October 24, 2022

Kenneth John M helped me change a review from a site review to a product review, 10/10 on service, quick and efficient, yotpo always has great customer service

Jenna Bricher Swim
United States
About 2 years using the app