Reviews (7,150)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

May 3, 2024

Awesome fast very helpful and understood the issue.

John G. found the solution ASAP..

The BEST...

Lavande Farm
United States
Over 6 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

July 11, 2024

Great customer service Ruzsel J resolved my issues quickly and effectively with precise instructions.

Alana Eve
United States
Over 1 year using the app
Yotpo replied August 19, 2024

Precise instructions are indeed efficient! Thank you for the review!

January 11, 2024

Wonderful app and great customer service! Jeorge Kenneth V helped walk me through an issue with my Yotpo on the homepage of my website. Couldn't recommend this app enough !

Tree Myriah
United States
About 6 years using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

Edited December 18, 2024

Update: I recently had an issue with an incorrect review posted by a customer. After I resolve the matter with the customer, it was initially hard to get it resolved on Yotpo. I had to get in touch with a member of the support team. Fortunately, Reymon N. Was extremely helpful. Once again he went above and beyond, and got the matter resolved beautifully.

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Yotpo's support person Rhenant went way above & beyond to help me with installation of the widget on Shopify, which was otherwise pretty confusing to me. Rhenant really stuck with me and went the extra mile, giving me exactly what I neede and more than I expected in terms of help. Rhenant is great!

Call Me I'll Move
United States
10 months using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you!

June 20, 2024

I had a few issues when setting it up but customer service was quick to help.

FishOfHex Aquatics
United States
5 months using the app
Yotpo replied July 15, 2024

Thank you for sharing and for the positive review!

January 28, 2024

Yotpo has been a game-changer for my Shopify store, seamlessly integrating with the platform and revolutionizing the way I build customer trust. Its user-friendly interface and automated review requests post-purchase have not only saved me time but also generated valuable feedback. The visually appealing and customizable review widgets enhance the overall aesthetic of my store, while the social proof has significantly boosted customer confidence and conversion rates. The exceptional customer support, coupled with powerful analytics, makes Yotpo an indispensable tool for any serious e-commerce entrepreneur looking to create a trustworthy and appealing online presence. It's an investment that pays off in increased sales, customer loyalty, and a polished brand image. Highly recommended!

EBCREATE Store
United States
5 months using the app
Yotpo replied January 30, 2024

Thanks for your feedback, we really appreciate it.

February 28, 2024

Great App - Helps give my customers reassurance on their purchases and brand trust.

Also customer support is great, thanks so much!

You blooms
New Zealand
About 7 years using the app
Yotpo replied March 7, 2024

Thank you for sharing your thoughts with us!

July 12, 2024

Really good customer experience from Wendyle and a great app in general.

Soma Recovery
United Kingdom
4 months using the app
Yotpo replied August 19, 2024

Thanks for the kind words! Glad to hear that you had a great experience with Wendyle and are enjoying the app.

Edited March 5, 2024

Super fast and quick to solve my problem. These guys are amazing.

Wheatley Wares
Canada
Over 6 years using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you!

June 15, 2024

Ruzsel was great he handled my issue quickly and made sure everything I needed was done great customer service

R&R Now
United States
About 2 months using the app
Yotpo replied July 15, 2024

Thank you for your kind words! We're delighted to hear that Ruzsel provided you with excellent customer service and resolved your issue promptly.