Reviews (6,918)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets, which have led to increased customer engagement and sales. Its seamless Shopify integration, social sharing, and robust analytics are also valued. The customer support is often described as efficient and helpful. Merchants also benefit from the app's ability to send review requests to new customers and its support for multiple languages.

February 11, 2022

The best customer service around! Gimbert was professional and did all of the customizations that I needed to have my website working perfectly Thank you!

Audacia Home
United States
Almost 2 years using the app
May 25, 2023

Rhenant T is amazing! He provided incredible support and was able to troubleshoot super fast. It was a great experience

It's The Question Game
United States
Almost 2 years using the app
October 14, 2021

10/10 for reviews service and help. Yotpo Enuice helped me solve a problem within literally minutes of my chat being sent - I thought it was a bot at first by the timely responses

Hypnotic Dog
United States
Almost 2 years using the app
Edited May 5, 2022

This app is very efficient and works perfectly. I had a question and received quick assistance from Ronel who helped me out.

BY/JAE
Canada
Almost 2 years using the app
Edited December 16, 2022

Customer support is amazing! Edilyn is tech support is amazing and was able to answer all my questions and provide solutions. I worked with Noemi in customer support and she helped me optimize my platform. I am extremely happy with this platform and will be upgrading to use more services offered by Yotpo.

Pretty farm girl
United States
Almost 2 years using the app
March 26, 2020

I picked Yotpo for its integration with Klaviyo.

I received incredible support from two Yotpo folks, Leizel Ann D and Bernard, each working on separate issues I likely had from my clumsy install of competitor code.

Over the course of almost a week of rapid back and forth e-mails they fixed all the issues, including some that had nothing to do with Yotpo. This is the very definition of extreme ownership.

Just incredible. High recommendation.

nobox
United States
Almost 2 years using the app
Edited June 10, 2020

Jo was awesome and took care of all my issues with amazing service. They always take care of their customers from my experience.

WINPRO Blood Protein Supplements For Dogs
United States
Almost 2 years using the app
January 12, 2020

Great customer service!! Jo handled our case with professionalism and speed. Would highly recommend.

Medlab Clinical
Australia
Almost 2 years using the app
Yotpo replied January 19, 2020

Thanks so much for your review! We're so happy to hear our support team is hitting the mark.

June 16, 2023

Nicole L was very helpful in solving my query. Thanks lot team! Looking forward to more better experience.

Weave & Decor
India
Almost 2 years using the app
June 14, 2013

A great app for any eCommerce site, boosts site's credibility and works pretty much seamless.
highly recommended.

thanks guys!

TeraStones - Each is unique, all pieces of the Holy Land
Israel
Almost 2 years using the app