Reviews (7,160)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

April 28, 2023

Great service and app! Especially appreciate the customer service help I received from Jeorge. Thank you.

GreenLight
United States
About 2 years using the app
October 24, 2022

Kenneth John M helped me change a review from a site review to a product review, 10/10 on service, quick and efficient, yotpo always has great customer service

Jenna Bricher Swim
United States
About 2 years using the app
Edited September 30, 2021

l'assistenza clienti, è stata a dir poco perfetta. Sono veramente rimasto piacevolmente colpito dalla velocità ed efficienza. Complimenti

Arianna Beauty Routine
Italy
About 2 years using the app
Yotpo replied November 8, 2020

Thank you for leaving a review. We're happy to know we were able to help you!

June 14, 2021

Jo could support us very professional. We had a problem with install the app but he could solve our problem very fast!

NISHIYAMA RAMEN ONLINE
Germany
About 2 years using the app
July 2, 2014

We recently integrated Yotpo into our online melts and tarts store www.randomwax.com. Integration was very easy, and though I'm not a huge fan of non-scrolling elements (like the Yotpo tab), overall the app is very clean, nice, and usable. We've gotten a number of reviews, but the app hasn't started generating any additional revenue yet. Seems like a great tool, but I'm hesitant to rave about it just yet until we get more traffic.

On a side note, be careful about setting up the mini-site for SEO. I tried following the directions and ended up breaking our site for a morning. It really is for advanced users!

If you're considering using Yotpo, though, I'd definitely recommend giving it a try. For most ecommerce sites, the app should add a lot of value.

Random Wax of Kindness
United States
About 2 years using the app
August 18, 2023

James Edmar C. has been so helpful! Yotpo customer service is 10/10! they are quick and responsive! I'm please with the results!

SMUVBEAUTY
United States
About 2 years using the app
Edited March 4, 2024

Good app, meet our needs ! Had some issues and Ruzsel J the technician fixed it very quickly. Very helpful thank you

Norfolk Natural Living
United Kingdom
About 2 years using the app
Edited June 3, 2021

Outstanding service! requested support and immediately helped with my needs. The operator junalou was so professional, friendly and helpful.

Mrplantaincrisp
United Kingdom
About 2 years using the app
Yotpo replied June 6, 2021

Thank you for leaving a review. We're happy to hear you had such a positive experience with our customer service.

October 26, 2019

Great addition to any website, easy to setup and use. Backed up by a quick and efficient support team.

V3 Apparel Ltd
United Kingdom
About 2 years using the app
Yotpo replied October 28, 2019

Thank you for such a glowing review! We really appreciate you taking the time and are happy to hear our customer support team was able to help.

January 1, 2020

Great app & even better service from the team. Automated reviews are working great for us. The Yotpo team also did a custom integration into our reviews tab. Thanks team! Looking forward to growing our reviews.

Simone Michelle Watches
South Africa
About 2 years using the app
Yotpo replied January 19, 2020

Thank you so much for taking the time to leave a review! We're happy to hear our customer support team was able to help and really looking forward to seeing Yotpo in action and adding value to your site.