Reviews (7,160)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

June 13, 2013

It's really good. Help us improve our service and products.

cubiestore.com

Cubiestore
United States
About 2 years using the app
July 24, 2022

This app helps our store always and gives us more chance to reach out new customers than without this app.
And also customre service is alwasy great helpful. I started chat and Radly responsed very quickly and solve my problems. What a great support!!!! This app is always first choice app!!!

一緒って、おいしい | withTea(ウィズティー)
Japan
About 2 years using the app
October 20, 2021

I needed to change the opacity and color of my reviews tab after doing a Google Analysis. Donald from Growth Support answered my chat and helped me navigate. I went back later to check and it was unable to save. The great thing is that Yotpo sends the chat and I was able to respond and still chat with Donald who fixed it for me and now it's live. That was fast and the best client service on a back end provider I've had in a long time. Thanks for making it so easy!

Whiskey and Woof Candle Atelier
United States
About 2 years using the app
December 3, 2021

Nice customer service. Very quick and prompt assistance from Nick S! -------------------------------

Corto Olive Oil
United States
About 2 years using the app
Edited October 14, 2021

Using Yotpo has been great for our store. The interface is very easy to navigate and the customer service, particularly James and Manny, is always very responsive and helpful!

Hilma
United States
About 2 years using the app
Edited September 21, 2023

The APP is great and the customer service is fabulous! Always very helpful and speedy with changes.

Velvet Eyewear
United States
About 2 years using the app
Edited July 4, 2021

Yotpo is the best review APP by far. The customer service, shoutout to Mark and Rilu Jane, are so helpful friendly and they go beyond to ensure your stores success. This is the 5th store I've converted to these guys and there is always some problem that is always resolved by the Yotpo team. Cheers

Milemont
China
About 2 years using the app
November 9, 2018

Great service and the app seems to be working quite well. Already had a few reviews from the automated emails!

Good Gifts
Canada
About 2 years using the app
November 26, 2019

Easy to use / navigate through the app, looks good onsite too - support team and customer service are great as well.

Slydes
United Kingdom
About 2 years using the app
Edited April 10, 2022

Update 4/10/22
These folks continue to be A+++. They help everytime, fix glitches, honor my requests, etc. They are the best!! I have used other review apps and just never really found that those apps met my needs as I have one-of-a-kind products and the reviews would only auto send on something that was restocked, which is not the case for me. Yotpo on the other hand sends based on purchases, which is exactly what I need. I also love that they divide into product vs. site. The biggest thing that I love about them is that they have amazing customer service, and often fixed my products in real-time through their chat feature. Highly recommended!

The Good Rug ™
United States
About 2 years using the app